Claims – Signature Auto Claims Manager - II

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss.

Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Signature Claims (formerly Express Claims Center) is growing and now seeking a qualified candidate to fill the new role of Signature Auto Claims Manager I/II. This role will report directly to the AVP and Manager – Signature Claims. This team handles first-party personal lines and commercial lines auto exposures with no dollar limit.

This role will directly manage a team of Signature Auto Claims Specialist I/II associates and work alongside the other Signature Claims Managers (Auto and Property) in overseeing the day-to-day work product of the assigned group.

The pay range for this position is $75,000 - $115,000 annually. Pay is based on the applicant’s education, experience, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

• directly manage a team of Signature Auto Claims Specialist I/II associates handling moderate complexity auto volume and exposures
• complete all day-to-day oversight of assigned team, handle timecard approvals including PTO requests and coordination of schedules, performance evaluations, one-on-one discussions, promotion reporting and personnel issues in collaboration with human resources
• prioritizes, champions and demonstrates associate education including technical skill development, self-improvement and designation study
• primary contact regarding customer service items or issues regarding assigned team
• primary backup for other Signature Managers (Auto and Property) when they are out of the office
• complete minimum quarterly routine closed-file reviews for assigned associates
• hold regular team meetings and communicate, coordinate, and facilitate the flow of information to and from the team, the AVP and Manager
  - Signature Claims and claims leadership
• working alongside the other department managers, own, maintain and proactively improve the department’s licensing and training programs and processes
• monitoring and supporting exceptional claim service to ensure high customer satisfaction through monitoring internal customer service metrics and results
• assist with multiple ongoing long-term department projects and a desire to develop new workflow processes and ideas

• a proactive, growth-oriented mindset, positive attitude and servant-leader mentality
• high emotional intelligence, self-awareness, and a drive for self-improvement
• demonstrated prior leadership or adjusting experience with Signature Claims or as a multi-line field adjuster or claims manager OR significant prior leadership experience with another carrier or in another industry
• sound judgment and decision-making skills in a high-volume claims environment and the ability to role-model professional behaviour to others
• a strong desire to innovate and generate new ideas regarding the future of the…