Customer Satisfaction & Quality Manager

Schneider Electric has an exciting opportunity for a Customer Satisfaction & Quality (CS&Q) Manager in our Fairfield, OH facility. This role provides leadership in quality, customer satisfaction, and continuous improvement while driving a strong quality culture across the plant. The CS&Q Manager oversees quality assurance, quality control processes, and the implementation of standards and procedures that ensure product quality, operational excellence, and customer satisfaction.

During the first 9-12 months, this role will require approximately 50-75% travel, with the primary focus centered on supporting the relocation of a product line to the Fairfield, OH site. The role is expected to be located in Portland, Oregon for approximately 75% of 2026 and Q1 of 2027 to help facilitate the transition, support project execution, and ensure the successful transfer of quality processes and operational readiness requirements.

During this project phase, the CS&Q Manager will play a critical role in creating, aligning, and standardizing quality processes, standard work, PFMEA gap closure actions, control plans, and other key quality deliverables required to support a successful product line relocation. Once the relocation project is complete, the role will transition back into a standard Quality Manager and Customer Satisfaction leadership role for the Fairfield site, and travel will be minimal.

What will you do?
• Product Line Relocation & Project Support
• Support the relocation of a product line to the Fairfield, OH facility, with significant onsite engagement in Portland, Oregon during the project phase.
• Partner cross-functionally with Operations, Engineering, Supply Chain, Manufacturing, Quality, and site leadership teams to ensure project deliverables are completed on time and aligned with business expectations.
• Create, review, and standardize quality processes, procedures, and standard work required to support the successful transfer of production.
• Lead and support PFMEA reviews, gap closure actions, control plan development, process validation, and quality readiness activities.
• Ensure quality risks are identified, escalated, and addressed proactively throughout the relocation project.
• Drive key project deliverables tied to quality, customer satisfaction, operational readiness, and production launch requirements.
• Support the transition from project execution into sustainable day-to-day quality management once the product line is fully relocated and stabilized.
• Customer Experience & Quality Leadership
• Lead Quality and Customer Experience for the manufacturing of LV power system equipment.
• Manage, coach, and develop a team of quality engineers.
• Serve as the Voice of the Customer, ensuring customer needs and feedback influence decisions, priorities, and improvement actions.
• Customer Centricity
• Promote a customer-first mindset across the entity.
• Drive actions that improve customer satisfaction and achieve quality goals.
• Represent customer feedback in internal forums and decision processes, including Schneider Performance System.
• Quality Excellence
• Lead Quality and Customer Satisfaction processes, including Issue to Prevention.
• Drive quality excellence across the full manufacturing chain, including suppliers, stamping, molding, automated assembly, receiving, packing, and returns.
• Implement and sustain key quality methodologies, including 8D, Lean Six Sigma, SPS, PFMEA, control plans, and other continuous improvement tools.
• Quality Systems
• Implement Schneider Electric's quality policy and define CS&Q roles, targets, and objectives for the entity.
• Ensure compliance with global directives and quality standards.
• Manage and maintain the site's Quality Management System, including ISO requirements.
• Network across CS&Q teams to share needs, align practices, and capitalize on best-in-class standards.
• Ensure the CS&Q team maintains the appropriate level of competency and skill. Who does it report to? Plant Manager What qualifications will make you successful?
• Bachelor's Degree in Mechanical, Industrial, Electrical, or related Engineering field is required.
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