Customer Service Representative

Hybrid (might be onsite daily to train for a few weeks and then 3 days per week in the office)

$20-24hr

• 1+ years of customer service or experience
• MS Office

• Consumer goods industry
• Apparel or embroidery (logos on clothing)
• Order entry experience

The Customer Service Rep helps customers and sales reps by entering/adjusting customized orders and advising them of order status and product availability.

• Maintain thorough knowledge of sales programs, products and policies relative to the processing of custom orders.
• Ensure that accurate logo specific detail is applied to all orders as well as appropriate logo application fees, terms and discounts.
• Color coordinate logo thread colors to products where necessary, and create/maintain logo detail history through entries into database/logo library.
• Work with the Operations Manager, graphic designers and vendors to ensure accurate and timely artwork creation and order fulfillment.
• Monitor progress of new artwork orders and obtain necessary artwork approval through verbal/written communications with customers/sales reps.
• Coordinate special rush requests with other departments to ensure meeting order deadlines.
• Analyze current processes/procedures and identify/implement ways to improve.
• Assist in training of new members of the CS department.
• Recognize trends and call attention to unusual activity.