IT Specialist Job Fairhope area,Alabama USA,IT/Tech

*** At CUSOUTH, we're more than just a Credit Union Service Organization (CUSO); we're a community united by a mission to strengthen and grow credit unions everywhere. Every role within our organization is backed by our steadfast philosophies - from our team who bring years of professional experience to our dynamic, customer-focused culture that's rooted in responsiveness and loyalty. Our working environment celebrates those who can pivot, innovate, and act swiftly, ensuring we remain at the forefront of the credit union industry.

Joining CUSOUTH isn’t merely about finding a job—it’s about discovering a purpose. Here, you’ll have the opportunity to evolve professionally and personally, backed by a supportive team that is unafraid to be progressive. Working for a CUSO, especially one as dedicated as CUSOUTH, offers a unique chance to serve. With us, you’re not just contributing to our growth; you’re actively playing a role in elevating the credit union community, impacting countless members and institutions alike.

Become a part of our team, where service and growth go hand in hand, and craft a fulfilling career that truly makes a difference.

PURPOSE

We are seeking a motivated IT Specialist to support and maintain our organization’s technology infrastructure while assisting in the management of our MSP client environments. This role is responsible for providing technical assistance to end users, troubleshooting hardware and software issues, and assisting with basic network and security tasks. The ideal candidate is eager to learn, detail-oriented, and has a strong interest in building a career in IT.

ESSENTIAL

JOB FUNCTIONS

Provide first-level technical support for desktops, laptops, and printers

Troubleshoot hardware, software, and basic network connectivity issues

Install, configure, and maintain operating systems and standard business applications

Manage user accounts and permissions in Active Directory and Microsoft 365

Assist with onboarding/offboarding employees and MSP clients

Monitor and respond to help desk tickets in a timely manner

Document issues, resolutions, and IT procedures

Support basic networking tasks

Assist with maintaining IT security practices

Escalate complex issues to senior IT staff when necessary

SERVICE LEVEL AGREEMENT
1. Internal

a. Uphold CUSOUTH Code of Conduct and PRAISE Core Values

b. Provide same-day response to all internal inquiries received by noon that day, provide next day response to all others, establishing priority to urgency on all requests

c. Provide internal support to all CUSO Development lines of business accordingly, to advocate and encourage internal collaboration

2. External

a. Uphold CUSOUTH Code of Conduct and PRAISE Core Values

JOB QUALIFICATIONS

Basic understanding of computer hardware, software, and networking concepts

Familiarity with Windows operating systems

Strong troubleshooting and problem-solving skills

Good communication skills and customer service mindset

Ability to prioritize tasks and manage time effectively

PREFERRED QUALIFICATIONS

Associate’s degree in IT or equivalent hands-on experience in IT support, help desk, customer service, or technical environments

Entry-level certifications such as CompTIA A+, Network+, or Azure Fundamentals

Experience with ticketing systems or IT support tools

Familiarity with networking equipment, including installation, configuration, troubleshooting, and ongoing support of switches, firewalls, wireless access points, and related infrastructure

Basic understanding of cybersecurity principles such as phishing awareness, password security, multi-factor authentication (MFA), malware prevention, and software patch management

WHAT SUCCESS LOOKS LIKE

Resolves common IT issues quickly and effectively

Provides excellent customer service to end users

Learn new technologies and tools rapidly

Contributes to improving IT documentation and processes

WORK ENVIRONMENT & PHYSICAL ACTIVITIES

CUSOUTH operates in a professional office building setting as well as remote sites. There may be an opportunity to go hybrid or remote. Some job assignments at CUSOUTH are primarily conducted within the office building(s) while others have moderate to extensive…