Assistant Manager II

Job Details

Job Location:

Fairhope Store - Fairhope, AL 36532

Position Type:
Full Time

Education Level: High School

Salary Range: $18.00 - $18.00 Hourly

Job Shift: Open Availability Sun
-Sat 8am - 8:30pm

Title:

Assistant Manager

Date Written: 06/2026

Department:
Donated Goods

Supervised By:
Store Manager

Supervises:
Store Employees, participants/trainees

To ensure the efficient and cost effective operation and stewardship of the Goodwill retail store to maximize profitability and increase employment and/or training opportunities.

Under the team leadership of the Director of Store Development or the Store Manager, the Assistant Manager is responsible for all aspects of operating a donated goods retail store.

• Ensures World Class donor and customer service is delivered consistently by creating a positive experience for every shopper, donor, and team member.
• Trains, develops, supervises, and evaluates team members within the framework of Goodwill policies, procedures, and job descriptions.
• Conducts hands-on training and maintains proficiency in all store positions. Must be a hands-on leader who is actively involved in all areas of store operations and able to meet the physical requirements of each position.
• Oversees the proper handling, processing, merchandising, rotation, pricing, and stewardship of donated goods in accordance with agency standards.
• Monitors store performance and key operational metrics, including sales to budget, donor value, production, payroll, inventory flow, and labor productivity, and takes corrective action when needed.
• Assists with scheduling, payroll management, timecard reviews, and staffing adjustments to support operational and financial objectives.
• Ensures agency property, equipment, supplies, and facilities are properly maintained, secured, ordered, and utilized in accordance with established budgets and agency practices.
• Maintains compliance with all safety, security, loss prevention, risk management, and agency policies, including the timely reporting of accidents, injuries, and unusual incidents.
• Ensures the following statistical counts are completed accurately and in a timely manner:
  • Donor Counts
  • Cash Counts
  • Bank Deposits
  • Apparel Hang Counts
  • Rotation Counts
  • Salvage
• Works with the Director of Risk Management to maintain compliance with Commission on Accreditation of Rehabilitation Facilities (CARF) standards.
• Maintains knowledge of agency programs, operational standards, industry trends, and competitive pricing practices.
• Supports agency initiatives, special events, training programs, and accreditation requirements as assigned.
• Performs other duties as assigned.

• Must be able to interact cordially and productively with a variety of people.
• Must be able to market Goodwill and explain the mission to the general public.
• Ability to use Word, Excel and Outlook required as well as ability to use other office equipment.
• Must be able to take initiative and work well with little supervision.
• Must possess excellent organizational and communication skills.
• Must be able to keep information confidential.
• Must be able to read, write and communicate clearly in English.
• Must be able to maintain an effective working relationship with, and among employees while motivating them to their best performance.
• Must be able to work a flexible schedule, on short notice, including nights and weekends, and regularly in excess of 40 hours per week.
• Ability to function in a hectic work environment with occasional periods of high stress.

• Experience in business (retail) setting.
• High School Diploma or GED required.
• Associate’s Degree in business or related field or a Bachelor’s degree preferred.
• Basic…