Customer Account Representative

Customer Account Representative

Segers Aero Corporation located in Fairhope, AL is seeking a Customer Account Representative to join our Sales team. We offer a competitive benefits package and a 9/80 work schedule that includes every other Friday off.

To develop and maintain exceptional relationships with current and new customers and to facilitate communication between the customer and Segers Aero Corporation.

• Responsible for fostering and maintaining relationships with customer accounts.
• Acts as the primary point of contact for customers and serves as a liaison between internal teams and customers.
• Monitors customer accounts and proactively identify opportunities to provide additional support.
• Interacts with technical staff to help customers solve complex problems effectively.
• Effectively communicates with customers via email, phone, and in person.
• Reviews and interprets customers' purchase orders, repair orders, and other instructions.
• Generates projects and provides accurate information to shop personnel.
• Responsible for creating and managing sales orders in Aerotrac system.
• Monitors and manages customer orders from inception to completion.
• Generates quotes and estimates in Aerotrac for projects and sales orders.
• Provides customers with accurate cost estimates, status reports, and technical information as required.
• Effectively communicates with members of other departments including Production, Quality, Logistics, and others as required.
• Plans and coordinates the arrival and departure of customer's goods.
• Actively engages with continuous improvement education and training and professional/personal development in alignment and uses technology to find ways to streamline and improve work processes.
• Travels to meet with new and current customers and to attend industry events.
• Confers with the supervisor to recommend changes such as equipment utilization, methods, and procedures to increase the efficiency of the department and promote improvement.
• Attends all safety and health training, as required, in a timely manner.
• Works when scheduled and complies with company attendance policy.
• Works overtime as required.
• Observes and practices all safety procedures and personal policies (e.g. Safety-glasses, ear plugs, face shields etc.)
• Other duties as assigned.

• Ability to provide verifications of US citizenship or permanent residency to satisfy ITAR/EAR restrictions
• Ability to travel up to 25%
• Excellent written and verbal communication skills.
• Proficiency in using Microsoft products and Aerotrac system.
• Must have intermediate to advanced Microsoft computer skills (Word, Outlook, Excel) and the ability to learn and be proficient in company-specific software.
• Must be able to maintain an effective working relationship with, and among co-workers and supervisors.
• Must be able to work with little or no supervision and take initiative.
• Must be able to use applied knowledge to formulate positive solutions to problem situations.
• Must be able to apply common sense.
• Must be able to effectively read, write, and communicate in English.
• Must be able to add, subtract, multiply, and divide, using fractions and decimals; compute percentages, ratios, and rates and interpret graphs.
• Must be able to comply with OSHA requirements and standards to properly wear all applicable PPE.
• Must be able to lift and carry up to 25 lbs. regularly and more, with assistance occasionally.
• Must be able to see within the normal range of vision with or without corrective lenses.
• Must be able to sit for extended periods of time while using hands, fingers, and wrists repetitively.
• Must be able to stand, walk, reach overhead, squat, bend, twist, stoop, kneel, and climb stairs as needed.

• Other duties as assigned.

• Must be at least 18 years old or older and a High School Diploma or GED is required.
• Minimum three (3) years of customer service / account management experience is required.
• Previous experience in an aviation business development / sales environment is preferred.
• Bachelor's degree or Associate degree in Business or related field is a plus.
• Ability to travel and obtain a valid passport is required.
• Must have a valid driver's license and be insurable through the company's insurance carrier.
• Must pass a criminal background check and pre-employment drug screen.

Works in an office environment and frequently subjected to the plant area with moving machinery and loud noises.

Our competitive benefits package include :

• Three weeks of vacation
• 10 Paid Holidays
• 401(K) plan that includes an employer matching program (up to 4%)
• Medical Plan
• Telemedicine Program
• Identity Theft Prevention Program
• Dental and Vision (company paid benefit for employee coverage)
• Short Term and Long-Term Disability (company-paid benefit)
• Basic Life/AD&D (company paid benefit / 2x base salary amount)
• Voluntary - Supplemental Life/AD&D coverage options
• Spouse & Child Life coverage options
• Flexible Spending…