Courtesy Clerk

Job Title

Courtesy Clerk

Night & Weekend shifts required.

General Function:
Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health & Wellness Home, Service Managers. Positions that report to you:
None.

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Wakes and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Attempts to learn customers’ names and address them by name whenever possible.
• Assists customers by escorting them to products, securing items that are out of reach, loading or unloading heavy items, noting customer suggestions or requests, and performing other tasks that enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to callers.
• Works with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Packages purchases.
• Cleans registers, restrooms, break rooms, backroom, sweeps and mops floors, and tends to supply needs.
• Assists customers in transporting purchases to their mode of transportation.
• Helps train new courtesy clerks.
• Checks prices on products.
• Pulls product forward on shelf.
• Brings carts in from parking lot and cart corral.
• Clears redemption area and empties recycle bins, where applicable.
• Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows the location of merchandise in the store and back room.
• Maintains supplies on front‑end (paper/plastic sacks, receipt paper, etc.).
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Assists in all departments as requested (within wage and hour guidelines).
• Delivers product to customers (within wage and hour guidelines).
• Shovels, salts, and sands walkways.
• Assists in other areas of store as needed.
• Performs other job‑related duties and special projects as required.

Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. Ability to do simple addition and subtraction; copying figures, counting and recording. Must understand and follow verbal or demonstrated instructions; writes identifying information; requests supplies orally or in writing; increased contact with people.

No education or experience requirements.

• Exert up to 50 pounds of force occasionally; 20 pounds frequently; 10 pounds constantly to move objects.
• Support vision from less than 20 inches to more than 20 feet with or without correction; depth perception, color vision, and field of vision.
• Perform activities such as climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.

• Tomra bottle machines
• Window washing equipment
• Vacuum cleaner
• Power washer
• Brooms
• Delivery vehicle
• Phone
• Fax
• Copier
• Two‑wheeler
• Pallet jack
• Box cutter (within wage and hour guidelines)

Has daily contact with the general public and occasional contact with suppliers/vendors.

Hourly starting wage is $11.41 to $14.00 depending on experience.

Benefits information available through Hy‑Vee.

Employment is contingent upon the successful completion of a pre‑employment drug screen.