Fast and Fresh Clerk

Additional Considerations (if Any)

Night & Weekend Shifts Required

At Hy‑Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Fast and Fresh Clerk

Department: Fast and Fresh

FLSA: Non‑Exempt

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Manager of;
Store Operations, Perishables, and Health Wellness Home;
Fast and Fresh Department Manager;
Assistant Fast and Fresh Department Manager

Positions that Report to you:
None

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Operates cash register accurately and scans product, (where applicable) and reports improper cash levels in cash drawer.
• Redeems promotional coupons, food stamps, receives cash, checks, completes credit‑card charge transactions, in‑store charges and figures discounts, as well as counts back change and issues receipts.
• Places merchandise in bags or boxes and gives packages to customers.
• Assists with inventory of the department.
• Receives and checks in delivered merchandise and places in appropriate storage area. Fills displays and stocks shelves.
• Ensures proper maintenance of lot; shovels sidewalk of snow, spreads ice melt on ice, hoses down lot.
• Fills outside towel holders, and replenishes or refreshes window washer fluid.
• Removes trash inside and out in a timely manner.
• Checks in product, puts product away, and may review invoices.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Orders merchandise and supplies as needed.
• Prices products for customers as necessary.
• Performs other job‑related duties and special projects as required.

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

No education or experience requirements.

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities:
  Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting,…