Student Account Manager Job Fairmont area,West Virginia USA,Accounting

Posting Details

Posting Summary

Working Title

Student Account Manager

Type of Position

Staff
- Full Time

Department

Enrollment Management

Appointment Length

July
- June (12 mo)

Benefits Eligible?

Yes

Published Salary Requested Part-Time Staff Hours

F.T.E.

1.00

Grant Funded Position?

If temporary (or grant funded) position, indicate ending date Description of

Job Duties and Responsibilities

The Student Account Manager is the senior operational support position within the Bursar/Student Accounts Office and is responsible for the day-to-day administration, monitoring,reconciliation, and resolution of student account activity. Working under the direction of the University Bursar, the positionadministers student billing and receivable processes; refunds;deferments; third-party and specialized billing; collectionsactivity; account adjustments; reporting; and student accountcommunications.

The Student Account Manager serves as a primary operationalresource for students, families, University offices, and external third parties. The position performs and coordinates detailedaccount work, identifies discrepancies and exceptions, escalatescomplex or policy-level matters to the Bursar, and supportstesting, documentation, cross-training, and continuous improvement of Banner Student Accounts and related processes.

The position plays a central role in the University’s transitionofapplicable student accounts receivable functions from Finance tothe Bursar’s Office and helps ensure that established procedures,controls, deadlines, and service expectations are consistentlyexecuted.

Key Responsibilities

1. Daily Student Account Administration & Service

Serve as a primary point of contact for students, families,University offices, and third parties regarding charges, payments,balances, refunds, holds, deferments, invoices, and other studentaccount questions.
Monitor and respond to Student Accounts email, telephone, andin-person inquiries and provide clear, timely, accurate, and student-centered information.
Review student accounts, research discrepancies, makeauthorized adjustments, lift holds when appropriate, processapproved cancellation/account requests, and elevate complex orpolicy-level matters to the University Bursar.
Prepare requested student invoices and account documentation and maintain appropriate records of account actions and communications.
Perform proactive outreach to students regarding balances,payment requirements, non-payment risk, collections, refunds, andother account matters.

2. Billing, Payments, Refunds & Account Processing

Administer routine student billing and account-processing functions, including posting and monitoring payments, deferments,adjustments, private scholarships, bookstore charges, and otherauthorized student account activity.
Process and monitor student refunds in accordance with established procedures, including unapplied charge/payment reports,refund checks or e-refunds, returned checks, stop-payment requests,invalid addresses, and related exceptions.
Coordinate student-account components of returned/invalidpayments, stale-dated checks, ACH /payment exceptions, and other transactions with Finance as required.
Run and review operational reports used to identify unapplied,unallowable, or exception transactions and resolve or escalatediscrepancies.
Maintain supporting documentation for transactions and ensure work is completed within established institutional and regulatorytimelines.

3. Reconciliation, Reporting & Account Resolution

Perform regular Student Accounts reconciliations and operational reviews, including accounts receivable, deferment, high school/dual enrollment, non-enrolled, senior citizen, termination,and other assigned reports.
Research discrepancies, complete authorized corrections,document…