Program Manager - Reliability Performance - WV ​/ MD

Job Description

First Energy at a Glance:
We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better, and our communities stronger. First Energy (NYSE: FE) is dedicated to integrity, safety, reliability, and operational excellence. Headquartered in Akron, Ohio, First Energy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity:
This is an open position with the First Energy Service Company, a subsidiary of First Energy Corp.

The Program Manager – Reliability Execution possesses a strong business and operational mindset with demonstrated ability to drive program execution across a broad portfolio of reliability work. This role serves as a central coordination point to ensure reliability investments are executed on time, within budget, and aligned with company reliability performance objectives.

This position is responsible for managing and tracking the execution of reliability programs associated with the annual capital and O&M budget. The role ensures planned work is completed in alignment with established schedules and that performance is measured against key reliability KPIs. The position requires close coordination across Engineering, Operations, Work Management, and Finance. This onsite position can be located at Williamsport Service Center in Williamsport, Maryland or the Mon Power Headquarters in Fairmont, West Virginia.

Responsibilities include:

• Leading coordination and tracking of reliability work tied to the annual budget.
• Monitoring and reporting performance against reliability KPIs (SAIDI, SAIFI, CAIDI, and completion metrics).
• Developing and maintaining dashboards and reporting for leadership visibility.
• Coordinating across Engineering, Work Management, and Operations teams.
• Tracking budget performance and ensuring financial accountability.
• Identifying risks and implementing mitigation strategies.
• Driving accountability for completion of assigned work.
• Supporting forecasting and prioritization adjustments.
• Coordinating design readiness and execution.
• Preparing executive-level reporting and presentations.
• Supporting regulatory reporting requirements.
• Supporting the FE storm process.

Qualifications:

• Bachelor's degree in Engineering, Technology, Business, Finance, Project Management, or related discipline and minimum 2 to 5 years related utility distribution experience are required.
• OR Associates degree in Engineering Technology, Business, Finance, Project Management, or related discipline and 3 to 6 years of related distribution experience are required.
• In lieu of a degree, High School Diploma / GED and minimum 4 to 7 years related utility distribution experience are required.
• 2 to 5 years of project management experience or the equivalent is required.
• Project management skills are required with an ability to develop, manage, and control multiple tasks.
• Strong analytical skills and KPI tracking capability.
• Experience with SAP, GIS, and outage management systems preferred.
• Strong communication and leadership skills.
• Possess a strong understanding of utility reliability and work management.
• Strong attention to detail and analytical ability.
• Proficient in use of computers and PC based applications including Microsoft Office Suite.
• Solid interpersonal skills, strong written and verbal communication skills and strong analytical ability are required.
• Able to work independently, as well as collaboratively, with multiple departments in multiple locations.

Benefits, Compensation & Workforce Diversity:
At First Energy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription…