Information Systems Technician

Information Systems Technician

Posting Details:
Student

Requisition Number: 2027001

STP. Number of Positions Available:
3. Funded by Federal Workstudy only:
Yes.

Students will provide computer help desk support to students, faculty, and staff of Fairmont State University. They may assist full‑time Information Systems Technicians as well as end users by providing desktop computing support including software and hardware installation, upgrades, and troubleshooting.

Specific tasks (assigned by full‑time staff) may include:

• Respond to service requests at user site
• Assist with moving computing equipment to/from/within campus locations
• Staff the Call Center
• Assist in the use, repair, and deployment of audio/visual or data projection equipment
• Assist in the set‑up/production of temporary A/V systems for campus wide events
• Ensure that complex problems are referred to appropriate full‑time staff
• Other duties as assigned

Student will work approximately 15‑20 hours per week (usually daytime hours, but may include some evening and weekend hours).

• Good customer service and communication skills
• Working knowledge of personal computer hardware and software
• Ability to understand complex systems operations and follow instructions carefully and completely
• Ability to think logically and to coordinate with others in problem solving
• Ability to work independently
• Ability to present a service‑oriented professional approach in dealing with end-users
• Ability to physically lift and move desktop computing or A/V equipment

Preference given to students who have the ability to work more than one semester.

• Student Appointment Length:
  Academic Year
• Base Hourly Rate: 11.00–14.00
• Employment
  
  Location:
  
  Main Campus
• Department:
  Tech Commons
• Position will report to:
  Manager, Tech Commons