System Engineer

Trans Force is looking for a motivated Tier 2 Systems Engineer to join our IT team. In this role you will own the reliability, security, and day-to-day performance of our core infrastructure — from cloud platforms and endpoint management to networking and identity. You will partner closely with colleagues across the organization to deliver solutions that keep our workforce moving.

This is a hands-on technical role with meaningful scope: you will troubleshoot complex issues, drive process improvements, build documentation, and help shape how technology supports Trans Force operations.

• Deploy, configure, and manage physical and virtual systems including servers, endpoints, and cloud resources across Microsoft Azure and AWS.
• Administer Microsoft 365, Entra  (formerly Azure AD), and related identity and collaboration services.
• Maintain Windows Server environments including Active Directory, Group Policy, DNS, and DHCP.
• Plan and execute system upgrades, patches, and maintenance windows with minimal disruption to operations.

• Design, maintain, and troubleshoot LAN/WAN, wireless, and VPN environments; configure firewalls, routers, switches, and access points.
• Enforce security best practices across systems and networks; apply the principle of least privilege and monitor for anomalies.
• Contribute to compliance initiatives by maintaining accurate system records and supporting audit activities.
• Serve as Tier 2 escalation point — diagnose and resolve complex incidents, own issues through to resolution, and communicate status clearly.
• Onboard users to new systems and tools; develop training materials and SOPs that enable self-service and reduce repeat incidents.
• Partner with project managers, subject matter experts, and senior leadership to scope and deliver technology initiatives on time.
• Manage vendor relationships and coordinate with third-party providers to maintain service quality and SLA compliance.
• Participate in an on-call rotation to support critical system availability: respond to after hours alerts and incidents in accordance with defined SLA and escalation procedures.
• Occasional support outside of normal business hours may be required for planned maintenance windows, system upgrades, or time sensitive incidents.
• Keep ITSM systems, asset inventories, and knowledge-base articles current and accurate.
• Identify gaps in tooling, process, or capacity and bring actionable recommendations to the team.
• Track and communicate project progress, risks, and issues proactively.

• 3+ years of systems engineering or advanced helpdesk experience in a virtualized, enterprise environment.
• Hands‑on experience with Microsoft 365, Azure, and Entra .
• Experience administering Microsoft Intune for endpoint management, device compliance, application deployment, and policy enforcement.
• Solid working knowledge of Windows and macOS environments, Active Directory, and Windows Server.
• Proven networking fundamentals: TCP/IP, VLANs, DNS/DHCP, firewalls, and wireless technologies.
• Strong troubleshooting instincts — you gather data, form a hypothesis, test, and document.
• Clear written and verbal communication; comfortable presenting status to technical and non‑technical audiences.
• Ability to manage multiple priorities and deliver consistently in a fast‑moving environment.
• Heightened sense of urgency and resolve; ability to act as a change agent and drive results in a dynamic environment.
• Demonstrated ability to support multiple concurrent initiatives without sacrificing quality or deadlines.
• Demonstrated experience delivering complex technology projects within a large or global organization.
• Excellent diagnostic and problem‑solving skills, with a methodical approach to root‑cause analysis.
• Outstanding organizational and time‑management skills; able to self‑direct and meet commitments in a complex, fast‑paced setting.
• In-depth understanding of diverse computer systems, networks, and IT architecture across hybrid environments.

• Experience with next-generation firewalls (e.g., Cisco Meraki) and SD‑WAN.
• Familiarity with ITIL/ITSM frameworks and service management platforms.
• Exposure to automation or scripting (Power Shell) for routine task reduction.
• AWS or Azure certifications (AZ‑104, AWS Sys Ops, or similar).
• Background in IT Managed Service, logistics, transportation, or distributed workforce environments.

Bachelor’s degree in Information Technology, Computer Science, or a related field — or equivalent professional experience. Relevant certifications (Microsoft, AWS, CompTIA, Cisco) are a plus.

• Uphold Trans Force policies and values, representing the IT department with professionalism.
• Actively seek out learning opportunities and stay current with emerging technologies relevant to our stack.
• Contribute to a collaborative, respectful team culture — share knowledge, ask questions, and support your colleagues.