Area Supervisor

Area Supervisor

Reports To:

Director of Operations

Position Type:
Full Time Exempt

Auto Allowance: $1,000/Monthly

Cell Phone Credit: $100/Monthly

Quarterly Bonus Structure

Job Overview:
The Area Supervisor provides overall Operations leadership and accountability for approximately 6-9 company owned (OpCo) Long John Silver’s restaurants. The Area Supervisor works closely with the Director of Operations to develop strategies for the region to enable each Restaurant General Manager (RGM) to exceed the annual operating plan established for the area.

The Area Supervisor accomplishes these objectives by actively engaging in the support, coaching and direction of the RGM, Assistant Manager, Shift Managers and other team members as needed on a day-to-day basis.

Priorities include:

• Maintaining company standards in food safety, product, and facility specifications.
• Improving sales and customer satisfaction by establishing and reviewing restaurant specific performance targets in guest satisfaction.
• Ensuring bench planning calls / meetings are scheduled regularly to identify gaps and promotion plans proactively.
• Selecting, training, developing, and retaining RGMs and team members. Role modeling strong people leadership qualities by troubleshooting issues, following up consistently on employee concerns and ensuring compliance in all restaurants with Department of Labor standards (I9, fair pay etc.)
• Cascading communications consistently to ensure everyone who needs to know of changes, is informed.
• Filtering daily decisions through the lens of the OpCo Code of Conduct to ensure that risk to the Brand and Company is minimized.
• Managing the performance of Restaurant teams through regular feedback, performance reviews and progressive discipline when required.
• Ensuring employee changes are captured in the HRIS accurately to facilitate scheduling and ensure compliance with Dept of Labor standards.
• Allocating limited budgets to meet highest priority needs.
• Following up to ensure the flawless execution of new products and marketing initiatives.

The Area Supervisor may directly perform hands‑on ops duties as necessary to train new Restaurant General Managers, management teams and team members.

• People First:
  We prioritize our people, both our crew members and our guests—by fostering a supportive environment where everyone is valued, respected, and empowered.
• Integrity:
  We uphold the highest standards of honesty and transparency in all we do, ensuring that every action reflects our commitment to integrity.
• Recognition:
  We celebrate and acknowledge the hard work and achievements of our crew, recognizing that their contributions are key to our success.
• Accountability:
  We take ownership of our actions and decisions, ensuring that we are responsible and reliable in delivering on our commitments.
• Teamwork:
  We believe in the power of collaboration, working together as a team to achieve our goals and deliver the best experiences for our guests.
• Excellence:
  We strive for excellence in everything we do, consistently aiming to exceed expectations and deliver the highest quality in our products and services.

• High School diploma
• 5 – 7 years’ experience as a proven Area Supervisor in Quick Service or Fast Casual Restaurants.
• Serv‑Safe certification required; must be able/willing to obtain if not already certified

• Relationship management: ability to successfully influence and build trust with varying styles and personalities.
• Has demonstrated a strong attention to detail and a commitment to flawless execution, in the pursuit of balanced key performance indicators.
• Possesses a deep understanding of restaurant operations and has an ability to balance employee, customer, and financial needs.
• Proven ability to drive results through influence and shoulder to shoulder coaching around success routines and brand standards.
• Strong verbal and written communications required to ensure alignment around targets.
• A proven track record of developing people and turning team members into next generation leaders.
• Comfortable working the Microsoft suite of products, BOH technologies and HRIS technology…