Member Service Supervisor

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Active - Regular Full-Time Management Fairview Heights, Fairview Heights, IL, US

3 days ago Requisition

Salary Range: $20.04 To $25.05 Hourly

Scott Credit Union is hiring a Member Service Supervisor in Fairview Heights, IL to lead our frontline service team, support our members and help strengthen our connection with the community. If you’re passionate about delivering exceptional service, skilled at building relationships, and thrive in a collaborative, people-focused environment – we’d be excited to welcome you to our award-winning team.

Schedule:Full-time | Monday–Friday;
Saturday rotation as scheduled

Work Location Status:Fully on-site at the Fairview Heights
, IL Branch.

Member Service Supervisors are responsible for running an efficient, operationally sound teller line. This includes completing monthly reports, balancing and processing transactions in an accurate, timely manner. They are to educate their team members as well as SCU members about SCU products and services. Coaching and development of the teller line staff, with guidance from the Branch Manager, is key.

Scott Credit Union has been designated a Top Workplace
bythe

St.Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.

• 11paidholidaysandcompetitivePTO
• 401(k) withemployermatch
• Medical,dental,vision,andlifeinsurance
• Short-Term Disability, including maternity leave
• “Dressforyourday”policy
• Supportive, team-oriented culture

• Develops schedules and ensures assistance to tellers is available at all times to provide an adequate level of teller service to members.
• Daily, ensures all teller transactions (cash, checks, other forms of funds) and ATM machines are balanced, reconciled, encoded, and appropriate clearing deposits made to the Federal Reserve.
• Investigates member concerns, researches and finalizes a resolution. Ensure we are meeting expectations with member service satisfaction results.
• Trains tellers in practices and procedures, including hold-up and robbery, regulatory compliance (i.e. Regulation CC) and credit union philosophy.
• Trains tellers on SCU Products and Services and acts as a mentor and coach to assist tellers with meeting cross sales goals.

• High school diploma or equivalent
• Minimum two years of diversified experience working in a retail sales or financial services environment
• Personal computer experience to include Microsoft Office products

• You’re energized by creating meaningful connections and delivering strategic solutions
• You stay focused under pressure and prioritize precision in your work
• You take initiative, own your projects, and consistently aim for high-quality results
• You’re looking to build a long-term career where your skills can grow and evolve

At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.

financial institution; cash handling; teller;