Crisis Counselor II

Position Summary

Crisis Counselor II works collaboratively as part of the Mobile Crisis Response Team, responding to mental health crises in adults and children within St. Clair County. Ensure complete crisis assessments are made for all ages using evidence-based tools to determine appropriate level of care and support needed. Provided follow up supports to all clients encountered through crisis program.

• Responds within 90 minutes of crisis notification to the location of a behavioral health crisis to screen an individual’s needs and assist the individual in receiving the appropriate level of care.
• Ensure you/team respond immediately to the location of a behavioral health crisis to screen an individual’s needs and assist the individual in receiving the appropriate level of care.
• Provide guidance by telephone to mobile crisis responders in the field.
• Communicate effectively within a team environment to meet the needs of those experiencing behavioral health crises.
• Provide brief therapeutic interventions as follow-up support to all who have engaged with our Mobile Crisis Response Team.
• Complete screenings, assessments, and other necessary clinical documentation.
• Maintain compliance with COA and other regulatory agency requirements.
• Ensure that all documentation is completed timely and accurately.
• Assist in coaching new crisis team staff in evidence-based tools and best practices for Mobile Crisis.
• Assists clients in transition to other levels of service and connects families with the appropriate resources in the community.
• Work across departments to collaborate on suicide prevention practices and crisis needs.
• Assist with after-hours crisis collaboration, including after-hours consultation.
• Completes other duties as assigned.

• Strong organizational and time management skills.
• Excellent interpersonal and written communication skills.
• Excellent engagement skills.
• Willingness and ability to flex schedule as program needs change.
• Skill in providing diagnostic, preventive, and/or therapeutic services to individuals.
• Must possess the knowledge, personal qualities and practice skills to work effectively with professionals in other organizations and from other disciplines and to provide services in a manner that reflects understanding and appreciation of multiculturalism.
• Must meet DCFS/CANTS Clearance Requirements.
• Must be at least 21 years of age.
• Must possess and maintain a valid driver’s license and maintain proof of automobile insurance.

• Master’s Degree in a counseling and guidance, rehabilitation counseling, social work, or psychology degree is required.
• The ability and willingness to actively participate in a fast-paced, multidisciplinary team environment.
• Previous mobile crisis response experience required.

Hoyleton has adopted the CARE (Children and Residential Experience), developed by Cornell University, to guide our culture and practice. CARE is grounded in six core principles:
Developmentally Focused, Family Involved, Relationship Based, Ecologically Oriented, Competence Centered, and Trauma Informed.

Completion of CARE and TCI training is an internal requirement for all staff and must be completed upon hire. Ongoing application of these principles is expected and essential to successful job performance.

• Pass the written test annually
• Pass the physical test every six months (if applicable to their role)

Consistent participation and application of both CARE and TCI principles drive company culture and are essential to job performance.

This position operates in a professional office, community-based environment and may require travel to agency sites, client locations, and partner organizations based on role responsibilities. The role involves periods of walking, standing, or sitting, and may occasionally require climbing stairs, bending, kneeling, or lifting materials up to 10 pounds, depending on job duties. Minimal exposure to environmental factors such as noise, dust, or varying indoor/outdoor temperatures may occur depending on program needs and client-related activities.

• Medical insurance with company funded Health Savings Account (HSA)
• Dental and vision insurance
• Paid vacation, sick, and personal days
• 10 company holidays and 1 floating holiday
• Monthly cell phone reimbursement
• 6 weeks paid parental leave
• 403(b) retirement plan with up to 5% employer match
• Employer-paid life insurance
• Optional supplemental benefits including: voluntary life, short-term disability, long-term disability, accident, and critical illness coverage
• Employee Assistance Program (EAP) available to employees and their household members for additional support
• Tuition reimbursement to encourage continued learning and growth
• Benefit Hub Perks Program offering valuable employee discounts