Store Manager - Zales - St. Clair Square Mall

Store Manager

Reporting to the District Manager, the Store Manager leads day‑to‑day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation and team growth. The role focuses on personal selling, leadership, coaching and creating a people‑first environment that delivers a best‑in‑class customer experience.

• Oversee all sales performance, profitability and customer satisfaction metrics, ensuring targets are met.
• Coach, develop and manage store staff to maintain brand standards, visual merchandising, and excellent customer service.
• Train staff on product knowledge, sales techniques, and customer outreach to resolve issues and drive repeat business.
• Analyze sales reports, identify trends and opportunities, and develop strategies to maximize team and personal sales.
• Coordinate store inventory, merchandising, purchasing, repairs and store appearance to reflect brand excellence.
• Plan, schedule and manage staff coverage, including opening/closing shifts and weekend/holiday coverage.
• Maintain a people‑first culture that supports diversity, equity, inclusion and employee engagement.
• Ensure compliance with company policies, procedures, safety standards and department regulations.

• Minimum of 2 years of college experience (preferred).
• At least 3 years of retail sales experience, or 2 years of sales plus 1 year of retail management experience. Preference for specialty retail or jewelry background.
• DCA (Diamond Council of America) certification preferred.
• Advanced communication skills, both written and verbal; proficiency in MS Office and other business tools.
• Strong interpersonal and presentation skills for training and customer engagements.
• Conflict management, problem‑solving and organizational abilities with independent initiative.
• Bilingual skills are a plus.

Base pay ranging from $50,000 to $67,800, plus commission on sales. Final pay determined based on experience and qualifications.

Job requires standing, reaching, moving between display cases, lifting up to 10lb, and operating on a schedule that includes weekends, evenings, holidays and extended hours. Travel for training or business meetings may be required.

Signet Jewelers is an equal opportunity employer committed to promoting diversity at all levels of the organization. Women and minorities who are interested in management opportunities are especially encouraged to apply. The company maintains an online registry system to provide equal opportunities for advancement to all employees.