Call Center Representative - Fairview Heights, IL Office

Company Overview

Jacob Family Enterprises Inc. is a family‑owned home improvement company serving customers in windows, doors, siding, sunrooms, fences, decks, and roofing.

We are seeking a highly motivated call center representative to set in‑home demonstration appointments with prospective clients for our Design Specialists. The role involves handling inbound calls generated through marketing campaigns. No cold calling or sales is required.

• Schedule in‑home demonstration appointments for prospective clients.
• Use provided scripts during customer interactions.
• Maintain accurate records of appointments and follow‑ups.
• Support the team in achieving appointment conversion goals.

• Strong communication skills and excellent customer service.
• Outgoing, energetic, and motivated personality.
• Reliable transportation required.
• Basic proficiency with Microsoft Word, Excel, and Outlook.
• No prior experience required; on‑the‑job training provided.
• Call center experience is a plus.

Pay range: $16–$19 per hour plus bonus upon training completion.

• Base pay with bonuses
• Medical, dental, and vision coverage
• Simple IRA with matching funds

Jacob Family Enterprises Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as defined by applicable federal, state, and local laws. Employment decisions are based on merit, qualifications, and business needs.