Brow Waxing Expert

Overview

Join Ulta Beauty as a Brow Waxing Expert to deliver outstanding guest experiences and drive sales for the Benefit brand.

The Brow Waxing Expert maximizes sales by engaging guests, recommending products, and conducting short services such as eyebrow waxing, facial waxing, tweezing, tinting, and lash applications. The role represents the brand’s image and culture and supports the Experience Manager in achieving performance, people, and process goals.

• Meet or exceed Benefit brand sales and service goals and contribute to store goals related to retail and service sales, guest loyalty, omnichannel, and retail shrink.
• Ensure each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, and recommending complementary products, samples, and services.
• Perform makeup applications, skincare analysis, and product demonstrations to drive sales and enhance the guest experience.
• Perform short services at the Brow Bar, including eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading in accordance with company policies.
• Use the appointment system to book guests’ appointments for initial and return services and events.
• Meet average sales per labor hour and sales-to-service ratio goals.
• Stay informed of new and existing industry trends, products, and services and be knowledgeable about their ingredients and benefits.
• Maintain prompt, regular attendance.

• Contribute to an inclusive environment supporting teammates, peers, and guests.
• Participate in ongoing Benefit and Ulta Beauty training, including training parties, team meetings, and brand and category education.
• Build and maintain strong customer relationships and an active clientele portfolio for Benefit services.
• Maintain relationships with Benefit brand partners through required training and in‑store events and promotions.
• Create and maintain partnerships with Prestige consultants and salon professionals to promote teamwork.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
• Collaborate with managers and associates to grow the business.

• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Follow all safety, sanitation, and hygienic procedures and state board guidelines.
• Adhere to the dress code and wear brand assets as directed.
• Drive sales by keeping the Brow Bar area replenished, signed, and faced and ensuring testers are available and maintained in compliance with hygiene standards.
• Communicate supply needs to the store management team and brand representatives in a timely manner.
• Maintain outstanding store operational standards, including cleanliness of the Brow Bar and any additional assigned area.
• Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing using the Benefit brand’s and Ulta Beauty’s technology and best practices.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

• High school diploma is preferred.
• Cosmetology or esthetics license where required by state law.

• Experience in makeup application and in eyebrow/facial waxing, tweezing, and eyebrow tinting is preferred.
• Proficiency with use of equipment needed to perform technical work.

• Demonstrates significant competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to positively and proactively handle guest concerns and prioritize multiple tasks in a fast‑paced environment.
• Strong communication skills.

• Work a flexible schedule to include days, evenings, weekends, and holidays.
• Attend brand‑sponsored trainings.

• Continuous mobility during shift.
• Frequent standing, pulling, pushing, crouching, stooping, reaching, bending, and twisting.
• Continuous lifting and/or moving up to 10 lbs. during shift.
• Ability to…