Retail Associate, Retail Associate​/ Customer Service

Primary Focus

Positions are available in customer‑facing associate, door attendant, sorter, or combinations of these roles. Each position focuses on providing a warm, welcoming, and efficient customer service experience. Part‑time, full‑time daytime and evening hours are available, with some weekend availability required. Additional opportunities exist for candidates interested in cross‑training for other positions.

• Efficient, friendly and accurate checkout process
• Outstanding customer service
• Welcoming point of reception for customer drop‑off of donations
• Sort donations into appropriate departments
• Maintain order, organization, and cleanliness in assigned department, dressing rooms and sales floor
• Assist with cleaning, pricing and displaying items

• Train on, understand and implement Point of Sale (POS) systems, policies and drawer close‑out procedures accurately
• Be efficient and accurate in the check‑out process for every customer
• Be a critical part of the customer service team – always willing to help wherever most needed
• Identify clothes or items by sight at register and categorize accurately at POS
• Help ensure cleanliness/organization of dressing room areas
• Help ensure cleanliness/organization of sales floor
• Sort incoming and stockpiled clothing from bags/boxes
• Process clothing
• Hang clothing stocks on separate Z‑racks (women / men / children) to prepare for tagging and pricing
• Additional duties as assigned by supervisor or management

• Able to stand, walk and work consistently for several hours without sitting
• Able to walk, twist and push
• Able to lift at least thirty pounds
• Ability to commute to store location
• Dusty production areas may occur due to indoor/outdoor traffic and nature of donated items and cleaning

• High character and integrity, leadership experience
• Experience in retail or working on a team
• Passion for thrift, people and the non‑profit mission

Part-time or full‑time

• Hourly wage starting at $12/hr, commensurate with experience
• Retirement plan with employer match up to 3%
• Employer‑sponsored health benefits (30+ hrs/wk) and voluntary supplemental life benefits (20+ hrs/wk)
• Bonus and attendance incentive compensation plans
• Growth opportunities available

• Day and evening

• Monday to Friday
• Weekends as needed

Common Threads is a boutique thrift store and the social enterprise arm of Building Hope in the City. The shop resells donated goods for the purpose of supporting the organization’s mission. It is located in Cleveland and has been named the best thrift store in the region in recent years.

Building Hope in the City (BHITC) is a fast‑paced and growing organization that seeks to advance the good of the city, magnify the mission of Jesus, and unleash the capability of underestimated people. Learn more at https://(Use the "Apply for this Job" box below)..

Hope Works is the social enterprise arm of BHITC. Founded in late 2015, it owns and operates three social enterprises – Common Threads Thrift (resale), Peripeti Home (boutique candle and fragrance product company), and Good Neighbors & Co. (housing renovation, new construction and property management). Each venture seeks to impact the multiple bottom lines of people, planet, and personal and spiritual well‑being, in addition to making a financial profit to support BHITC ministries.