Family Service Advisor

Responsibilities

• Assist the Family Service Counselors with interment verifications, blind checks and memorials.
• Build at‑need charts.
• Verify at‑need files before sending for verification.
• Perform blind checks.
• Follow up with memorial renderings, processes and timelines.
• Notify families when flowers are placed.
• Set Arrangement Continuation Appointments.
• Design memorials.
• Serve at‑need cemetery families that currently own property.
• Set follow‑up visits at the at‑need arrangement conference.
• Log information for Family Service Counselors.
• Meet with funeral home at‑need families.

• Education:
  
  High School diploma or equivalent.
• Certification:
  Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., I.O.A., etc.).
• Experience:
  
  None.
• Knowledge, Skills & Abilities:
  • Ability to communicate effectively with associates, contractor personnel and client families.
  • Ability to work productively with minimal supervision and achieve work objectives in a timely manner.
  • Ability to resolve routine problems promptly and effectively.
  • Ability to adapt to changes in priorities.

Compensation: $40,000 to $80,000 targeted compensation (with higher earnings potential based on exceptional performance).

Job Location:

Fairview Park, OH.