Relationship Banker, Bilingual Spanish

• Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM self-service resources
• Accurately and efficiently process cash transactions
• Conduct in-depth conversations to understand clients' financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with experts in small business, lending, and investments to grow business knowledge and network
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

• Bilingual Spanish required
• High School Diploma / GED / Secondary School or equivalent
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
• Effective collaboration and relationship-building skills
• Passion, commitment and drive to improve clients' financial lives
• Ability to identify solutions for new and existing clients based on their needs
• Effective and confident communication skills
• Ability to learn and adapt to new information and technology platforms
• Ability to educate clients on ATM, online banking, and mobile banking self-service technologies
• Strong critical thinking and problem-solving skills
• Ability to follow established processes, guidelines, laws, and regulations
• Efficient time and capacity management
• Ability to work weekends and/or extended hours
• May be scheduled at any financial center location within a reasonable distance
• Experience in financial services and knowledge of financial services products and solutions
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
• Six months of cash handling experience

Demonstrates expertise in client engagement and financial services, with a strong focus on relationship-building and effective communication. Proficient in cash handling and educating clients on banking technologies while adhering to established guidelines and regulations.

• Bilingual Spanish
• Cash Handling Experience
• Financial Services Knowledge
• Sales Experience
• Client Relationship Management

• Cash Transaction Processing
• Mobile Banking Education
• Online Banking Education
• ATM Self-Service Education
• Financial Product Solutions

• Effective Communication
• Relationship-Building
• Critical Thinking
• Problem-Solving
• Time Management

• High School Diploma
• GED

• Financial Services
• Operational Excellence
• Risk Culture
• Client Experience
• Sales Goals