Sr. Desktop Technician

Desktop Management
- Windows Operating System

NTT DATA Services is currently seeking a Desktop Management
- Windows operating system to join our team in Fairview, Oregon (US-OR), United States (US).

Job Responsibilities:

Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers. The Field Technician is responsible for providing onsite technical support for end users, through tickets for issues at the client site. This role provides IT support and customer services, to ensure the users are satisfied with their IT support experience. The technician will have the responsibility to own the issues through resolution.

Individuals here have a well-rounded knowledge of the policies and procedures for their work area. Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine. They may make policy recommendations to their managers and be an escalation point for less experienced team members. Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.

May respond to calls after normal business hours per leader instructions. Update and resolve tickets in a timely manner to achieve Service Levels. Identifies potential issues that could adversely impact end user experience and takes corrective action.

Basic Qualifications:

5+ years desktop Support experience including:
Windows operating system environment. Solid client service skills. A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required. Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. High School Diploma or equivalent. Undergraduate degree or some college coursework preferred.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $ 27/hour - $33.78/hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.