Sr. Desktop Technician

Req

NTT DATA is seeking a Sr. Desktop Technician in Fairview, Oregon, United States.

• Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks / printers. The Field Technician is responsible for providing onsite technical support for end users, through tickets for issues at the client site. This role provides IT support and customer services, to ensure the users are satisfied with their IT support experience. The technician will have the responsibility to own the issues through resolution.
• Individuals here have a well‑rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non‑routine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.
• May respond to calls after normal business hours per leader instructions.
• Update and resolve tickets in a timely manner to achieve Service Levels.
• Identify potential issues that could adversely impact end user experience and take corrective action.

• 5+ years desktop Support experience including
• Windows operating system environment.
• Solid client service skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $27/hour - $33.78/hour. This range reflects the minimum and maximum target compensation for the position across all U.S. locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401(k) program with company match, and additional voluntary or legally required benefits.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please . If you’d like more information on your EEO rights under the law, please . For Pay Transparency information, please .