PT Office​/Accounting Administrator

Job Description

We are seeking a Office/Accounting Administrator to join our team located in the Shrewsbury Massachusetts area. This role primarily revolves around maintaining customer accounts, processing customer applications, and resolving customer inquiries in a timely and efficient manner.

• Set up new customer accounts in CRM and maintain accurate records of customer interactions and transactions
• Invoice sales orders, monitor accounts receivables, and work with customers to resolve overdue invoices
• Receive and deposit checks, ensuring all transactions are accurately recorded
• Verify, process, and pay vendor invoices, maintaining a robust system for tracking payments
• Perform monthly reconciliation and data verification to ensure accuracy of records
• Collaborate with other team members to continuously improve operational processes
• Respond to emails from customers, providing solutions and answering their questions
• Resolve customer complaints and issues, escalating them as necessary
• Complete forms and documents required by customers, ensuring all information is accurate and up-to-date
• Prepare quotes based on customer inquiries and requirements, and follow‑up with customers on quotes issued
• Enter purchase orders received from customers into the ERP system, ensuring completeness of orders and maintaining a weekly/monthly order entry log.

• Minimum of 3 years of experience in an office or accounting administration role
• Proficiency in Net Suite and Net Suite CRM is required
• Strong knowledge of MS Office and MS Office 365
• Experience with Accounts Payable (AP) and Accounts Receivable (AR) procedures
• Familiarity with bank and cash reconciliations
• Experience with order entry systems
• Ability to prepare and manage quotes and price quotes
• Experience with cash posting procedures
• Exceptional customer service skills
• Proven track record in office administration tasks
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Detail-oriented with the ability to multitask effectively