Part-Time Clerk II: HVAC Trades Program

Bristol Community College is an exciting place to work, learn, and grow! Bristol is dedicated to fostering an inclusive environment with a rich diversity of beliefs, cultures, languages, abilities, and lifestyles. Committed to enriching its educational experience through a supportive community, Bristol actively encourages candidates of all backgrounds to apply and achieve our vision of advancing a vibrant, diverse community through education, learner by learner.

If you share a passion for helping students succeed and enjoy working in a community of innovative, inclusive, and collaborative colleagues, Bristol is the place for you!

As a Commonwealth of Massachusetts employer, Bristol offers a comprehensive compensation and benefits package, including health, dental, life, long-term disability, retirement and paid time off (vacation, personal, sick, and holiday pay). We also offer tuition waiver discounts at the Commonwealth's public higher education institutions. More information can be found on our Benefits website.

POSITION TITLE: Clerk II- HVAC Trades Program (part-time)

DEPARTMENT: Business Solutions and Partnerships

REPORTS TO: Director of Business Solutions and Partnerships

LOCATION: Fall River, MA

POSITION STATUS: This is a part‑time, non‑benefited position not to exceed 18.5 hours per week.

SALARY: $21.53/hr

STATEMENT OF DUTIES:

The Clerk III position provides clerical and administrative assistance with the day‑to‑day operational duties of the Business Solutions and Partnerships department. Responsibilities include supporting class and student management, registrations, data entry, maintaining student and departmental records, answering phones and emails, supporting instructors and students, and assisting with departmental communications and reporting. The Clerk III works collaboratively with instructors, staff, students, and community partners to ensure efficient office operations and high‑quality customer service.

ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

• Operate office equipment, including computers, printers, copiers, scanners, fax machines, and multi‑line phone systems.
• Provide clerical and administrative support to department leadership and staff including but not limited to scheduling, reserving rooms, attending meetings, creating agendas, and minutes as needed.
• Process departmental forms including timesheets, travel vouchers, room requests, copier PINs, and technology access requests.
• Utilize college/department software and cloud‑based application including but not limited to Banner, Argos, Salesforce, Course Storm, Microsoft Office/Office
  365, Teams, Zoom, and other institutional systems to support department operations.
• Process and maintain detailed student records including but not limited to student registrations, student 900 numbers, enrollments, drop deletions, completions, record updates, and Double  resolution in Banner and other applications.
• Process and maintain detailed instructor records within the department in collaboration with fiscal and human resources including but not limited to personal action forms, Computer & Telephone Access, Request for Copier Pin Numbers, Room and Facility Requests, as well as instructor contracts, instructional packets, reports, forms, and departmental documents in compliance with FERPA, confidentiality standards, and institutional procedures.
• Support and maintain class management records including but not limited to CRN request, Zoom links, class rosters, attendance, registrations, completions, certificates, evaluations, and departmental documents in Salesforce, Course Storm, Teams, and Banner systems.
• Set up classes in Course Storm and assist students with registration and enrollment into classes at Bristol or with Bristol's third‑party vendors.
• Upload Course Storm rosters into Teams as it relates to Course Storm payouts in collaboration with student accounts and fiscal.
• Support Business Solutions & Partnerships, and Trades programs communications via phone and email.
• Provide clerical support for CORI/SORI documentation, assessment testing and other student processing requirements.
• Contribute to departmental reporting by…