Clerk V

Bristol Community College is an exciting place to work, learn, and grow! Bristol is dedicated to fostering an inclusive environment with a rich diversity of beliefs, cultures, languages, abilities, and lifestyles. Committed to enriching its educational experience through a supportive community, Bristol actively encourages candidates of all backgrounds to apply and achieve our vision of advancing a vibrant, diverse community through education, learner by learner.

If you share a passion for helping students succeed and enjoy working in a community of innovative, inclusive, and collaborative colleagues, Bristol is the place for you!

As a Commonwealth of Massachusetts employer, Bristol offers a comprehensive compensation and benefits package, including health, dental, life, long-term disability, retirement and paid time off (vacation, personal, sick, and holiday pay). We also offer tuition waiver discounts at the Commonwealth's public higher education institutions. More information can be found on our Benefits website .

POSITION TITLE:Clerk V
DEPARTMENT: Financial Aid
PRIMARY

LOCATION:

Fall River, MA
REPORTS TO: Associate Director of Financial Aid
POSITION STATUS: This is an AFSCME, Group 15, full-time, unit position with benefits.
SALARY: $55,958.24 annually. All appointments from outside the collective bargaining agreement begin at step 1.

STATEMENT OF DUTIES:

The Clerk V serves as the primary operational coordinator for the College's Satisfactory Academic Progress (SAP) process while providing comprehensive enrollment services support to prospective and current students. The position coordinates SAP communications, appeals, academic plans, workflow management, case tracking, and student outreach to promote student persistence and retention.
In addition to SAP responsibilities, the incumbent is cross-trained in Financial Aid, Admissions, Records and Registration, Student Accounts, and other Enrollment Management functions to provide front-line assistance and a seamless student experience. The position explains provisions and requirements of applicable documents, programs, processes, eligibility criteria, benefits, options, and related information to students and others. The position exercises independent judgment in coordinating complex administrative processes and, with supervisor approval, develops, revises, and carries out work procedures in cooperation with other units to support the efficient and effective flow of work, while referring matters requiring policy interpretation or professional judgment to appropriate professional staff.

Some nights and weekends may be required.

ESSENTIAL DUTIES, FUNCTIONS AND RESPONSIBILITIES:

• Coordinate the College's Satisfactory Academic Progress (SAP) communication, appeal, and workflow processes.
• Review SAP appeals for completeness and request missing documentation from students.
• Monitor SAP cases using Banner, Student Forms, CRM, and other institutional systems.
• Track academic plans, probation requirements, deadlines, and follow-up activities.
• Identify, investigate, and resolve SAP processing exceptions by completing manual calculations, validating academic records, documenting findings, and coordinating with Financial Aid staff to ensure accurate determination of SAP status.
• Generate reports related to SAP, student outreach, and retention initiatives.
• Maintain accurate and confidential student records in accordance with FERPA.
• Provide front-line financial aid customer service and assist students with application processes, document collection, and general eligibility questions.
• Explain provisions and contents of financial aid, enrollment, and related College documents and programs, including applicable requirements, options, eligibility criteria, benefits, deadlines, and processes, to students, employees, and others.
• Interview applicants for clerical positions, as assigned, and provide recommendations to supervisors.
• Prepare and/or process personnel actions, as assigned and within the scope of the position, by recording actions and completing required forms for forwarding and approval.
• Develop, revise, and, with approval of the supervisor, carry out SAP and Enrollment Management work procedures in cooperation with other departmental units to ensure the efficient and effective flow of work.
• Provide cross-functional support in Admissions, Records & Registration, Student Accounts, Advising, and other Enrollment Services areas.
• Assist with enrollment events, orientations, and peak…