Administrative Assistant - Advising & Success

Bristol Community College is an exciting place to work, learn, and grow! Bristol is dedicated to fostering an inclusive environment with a rich diversity of beliefs, cultures, languages, abilities, and lifestyles. Committed to enriching its educational experience through a supportive community, Bristol actively encourages candidates of all backgrounds to apply and achieve our vision of advancing a vibrant, diverse community through education, learner by learner.

If you share a passion for helping students succeed and enjoy working in a community of innovative, inclusive, and collaborative colleagues, Bristol is the place for you!

As a Commonwealth of Massachusetts employer, Bristol offers a comprehensive compensation and benefits package, including health, dental, life, long-term disability, retirement and paid time off (vacation, personal, sick, and holiday pay). We also offer tuition waiver discounts at the Commonwealth's public higher education institutions. More information can be found on our Benefits website .

POSITION TITLE: Administrative Assistant I
DEPARTMENT: Advising
REPORTS TO: Associate Director, Advising & Success
LOCATION: Fall River, MA
POSITION STATUS: This is a full-time, state funded, AFSCME, unit-classified position with benefits. AFSCME Unit I, Grade 15, Step 1
SALARY: $55,966.04 annually

STATEMENT OF DUTIES:

The Advising and Success department is comprised of Academic Advising, New Student Orientation, and Testing Services. The department seeks to provide a relentless welcome to their students; prioritizing relationship building, motivational support, and accurate, timely advising.

The Administrative Assistant I is a key member of the Advising and Success team, directly serving students and their families in their successful educational pursuits at Bristol Community College. They play a crucial role in supporting the day-to-day operations of the department, including responding to inquiries from students and families and serving as a liaison across college departments. Additionally, they collect, analyze, and report on data to inform decision making within the department.

This role has an opportunity to make a difference in students' lives through displaying compassion, providing exceptional customer service, and ensuring robust departmental support.

Duties and Responsibilities:

• Serve as a point of contact for students and families, providing high quality customer service through professional communication and problem-solving skills.
• Manage the daily operations of a busy, complex department in an office environment.
• Provide support in tracking the departmental budget including originating and processing related forms such as Personnel Action Forms, requests for expenditure, travel vouchers, etc.
• Assist with coordination and maintenance of advising schedules for staff across all Bristol locations.
• Schedule student advising appointments.
• Collaborate with staff and faculty across the college as a liaison to the Advising & Success department including gathering information from Academic Deans regarding faculty caseloads, etc.
• Assist with the advisor assignment process, utilizing college technology.
• Collect, analyze, and report on data to assist the department in making data-informed decisions.
• Support the department's mass communications to students in collaboration with the Director, Associate Directors, Academic Coordinators, and Marketing & Communications, where appropriate.
• Utilize college systems in daily work, such as Banner, ARGOS, Degree Works, Slate, EAB Navigate, and Microsoft Office 365.
• Provide administrative support to the Director and Associate Directors of Advising & Success.
• Perform other duties as assigned, consistent with the Collective Bargaining Agreement.

Required Qualifications:

Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration or program management, (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience. *

II. An…