Service Manager

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs more than 22,000 teammates in North America. BSRO operates over 2,200 company‑owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works. BSRO contributes more than $4.5 billion in tire and auto service sales and offers career development, competitive pay, training, performance incentives, paid vacation and holidays, health benefits, and a 401(k) plan.

Retail

Combining in‑depth automotive repair knowledge with strong people skills, you will manage customer relationships, serve as a liaison between technicians and customers, coach and supervise vehicle technicians, and assist with the purchase of parts, materials, and equipment.

Pay Range: $22.66 – $33.99

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, fostering long‑term relationships and loyalty.
• Manage business operations—including paperwork, customer interactions, financial transactions, and adherence to company policies—to enhance efficiency and ensure smooth store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front‑of‑shop team to facilitate product and service sales, optimizing revenue generation.

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem‑solving skills for customer complaints.
• Aptitude to manage inventory, scheduling, and equipment maintenance.
• Capacity to lead and coach others.
• Strong teammate and customer communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Valid automotive driver’s license at all times for test drives.

• 2‑year degree or equivalent.

• Medical, Dental, and Vision starting day 1.
• Paid vacation and holidays.
• On‑the‑job training and company‑funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On‑demand pay (daily pay) program available.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

If hired, an I‑9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.