Customer Success Manager

Overview

Job Title: Client Success Specialist/Account Manager

Location: Fall River, MA (On-site) 02720

Job Type: Full-Time, Temp to hire

Based in Fall River, MA, our client is an established industry powerhouse looking for a motivated Sales & Account Management Specialist
. This is not just a sales job; it’s a chance to manage a robust portfolio, some travel for trade shows, and play a pivotal role in a fast-paced, high-energy distribution environment.

As a key member of the sales team, you will balance proactive outreach with high-level account maintenance.

• Portfolio Management: Proactively manage and grow an assigned customer list, ensuring maximum value and satisfaction for every client.
• Business Development: Identify new opportunities through cold calling and networking to expand the client base.
• Order Excellence: Handle end-to-end order entry and logistics using Sage 300 (training provided), ensuring 100% accuracy.
• Problem Solving: Act as the primary point of contact to resolve product issues, credit discrepancies, or stock challenges with a "customer-first" mindset.
• Trade Show Presence: Travel to represent the brand at trade shows, including booth setup, networking, and teardown.

• Experience: Minimum of 3 years in Sales, Account Management, or a high-level Customer Success role.
• Tech Savvy: Advanced proficiency in Microsoft Excel and Outlook is a must.
• Communication: Exceptional verbal and written skills (bilingual in English/Spanish is a major plus!).
• Project Management: A strategic thinker who can prioritize tasks, improve existing workflows, and manage tight deadlines without breaking a sweat.
• Adaptability: Someone who thrives in a fast-paced environment and is comfortable with both the "big picture" strategy and the "small detail" data entry.

Our client offers the stability of an industry leader with the energy of a growing distribution hub. You’ll benefit from:

• A comprehensive training program on their ERP system (Sage 300).
• A collaborative environment where feedback is encouraged and professional growth is supported.
• The chance to work with a diverse product line that brings "fun" to the wholesale market.

Hours:

Generally, 8a to 5p

Salary: $60,000 to $70,000

Full Benefits include Medical, Dental, Vision, 401K, and more.