AD, Foundation Therapeutics Platform; FTP Patient Access Operations

Associate Director, Foundation Therapeutics Platform (FTP) Patient Access Operations

Lead the operational design, implementation and management of end‑to‑end partner relationship processes to maximize business partner performance and provide exceptional service to all internal and external stakeholders. Manage current and future FTP program processes, and external partners that provide services—including Hub partners, copay partners, non‑commercial pharmacy partners, and specialty pharmacies contracted for services. Liaise with the internal case management team to ensure optimal execution of program business rules.

• Serve as the FTP Patient Services Operations subject matter expert (SME) to internal partners and attend business meetings as necessary to educate stakeholders about Patient Services programs.
• Serve as the primary contact for all FTP service providers, both internal and external, to ensure strong relationships and vendor operations aligned with the company’s values.
• Manage a group of vendors that provide services to U.S. Patient Services in support of FTP patients, with full accountability for program operations, budget management, external partner relationships, and contracting.
• Develop metrics to track and assess program performance.
• Coordinate with Data Aggregator partners, IT, Market Access, and Commercial Operations teams to negotiate and implement data feeds from customers as defined in the agreements; liaise with project leaders on specific projects to maintain and improve data quality.
• Work with numerous cross‑functional internal teams to facilitate and optimize patient access to therapy and customer service.
• Create, manage, and maintain the budgets to support the program.
• Create all purchase orders and approve invoices for services rendered by key partners.

• Bachelor’s degree required;
  Pharm
  
  D or advanced degree preferred.
• 8‑10 years of pharmaceutical industry or relevant experience required.
• Experience in patient services, preferably in an operational role, is required.
• Experience in Specialty Pharmacy operations, Hub management services, or pharmaceutical reimbursement preferred.
• Must be results‑oriented and able to perform in fast‑paced environments, exhibit leadership skills, and influence without authority.
• Proven track record of building effective working relationships with internal and external business stakeholders.
• Skill with developing statements of work and key performance indicators.
• CRM and/or ERP experience, including requirements for external data feeds/integration and associated reporting.
• Strong communication and presentation skills required.
• Strong analytical, problem‑solving, and strategic thinking skills required.
• Must be able to collaborate and work effectively with cross‑functional teams.
• Flexible and adaptable in handling change and competing priorities.
• Ability to manage multiple projects and succeed in a dynamic, fast‑paced environment.

U.S. Base Salary Range: $ – $. U.S.–based employees may be eligible for short‑term and/or long‑term incentives, medical, dental, and vision insurance, a 401(k) plan with company match, short‑term and long‑term disability coverage, basic life insurance, tuition reimbursement, paid volunteer time off, company holidays, and well‑being benefits. Employees are also eligible for up to 80 hours of sick time and up to 120 hours of paid vacation per calendar year.

USA – MA – Virtual

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