FCM - Enterprise Account Manager - Boston, MA

FCM
- Enterprise Account Manager
- Boston, MA

Job no: 531355 - B

Brand: FCM

Work type: Full time

Location: Massachusetts

Categories: Sales and Customer Service

Enterprise Account Manager

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

Join FCM as an Enterprise Account Manager and take ownership of some of our most strategic, high-value global clients. In this senior, customer-facing role, you’ll drive success across complex multinational travel programmes exceeding $100M spend. You’ll act as a trusted advisor, shaping commercial outcomes, enhancing traveller experiences, and leading cross-functional collaboration across the business. This is a high-impact opportunity to influence strategy while delivering measurable value to enterprise customers.

• Own and manage the end-to-end customer journey for enterprise accounts
• Build and execute strategic business plans aligned to contract lifecycle timelines
• Drive customer profitability through commercial insight and upsell opportunities
• Lead Quarterly Business Insight Reviews (QBIRs) with strategic recommendations
• Manage programme objectives, milestones, and performance outcomes
• Interpret data and deliver actionable insights to optimise travel programmes
• Act as the primary relationship owner between FCM and the customer
• Collaborate across multi-functional teams including commercial, product, and analytics
• Support implementations and product adoption initiatives
• Identify opportunities to improve policy compliance, savings, and traveller satisfaction
• Provide expert advice on global travel and expense (T&E) programmes
• Drive senior-level stakeholder engagement, including C-suite communication
• Lead and influence multinational and multicultural teams
• Act as the bridge between Account Management and Consulting functions
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
• Other duties and tasks as assigned

• Minimum 10 years’ experience in the travel industry, preferably in account management
• Proven experience managing large, complex, multinational clients
• Strong commercial acumen with experience managing profitability and contracts
• Expertise in strategic account management and customer engagement
• Experience in change management and project delivery
• Advanced stakeholder management skills, including C-suite engagement
• Strong data analysis and interpretation capabilities
• Demonstrated leadership experience across cross-functional teams
• Strong presentation, communication, and storytelling skills
• Experience with global travel programmes and T&E environments
• Proficiency in MS Excel, Word, Outlook, Teams, Power BI
• Experience using Salesforce or similar CRM platforms
• Strong negotiation and relationship-building skills
• Ability to operate effectively in multinational and multicultural environments

• Have fun:
  At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition:
  Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
• Use your smarts:
  Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel:
  We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections:
  We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion:
  Commitment to diversity, equity, and inclusion through initiatives such as…