Senior Process Strategist, Enterprise

Job Summary

Global is seeking a highly experienced Senior Process Strategist, Enterprise Applications to serve as the enterprise authority on application-enabled business processes across designated core platforms (e.g., Right Angle, Oracle, PDI, CRM and other significant systems, as required). Operating as a senior individual contributor, this role sits at the critical intersection of business and technology — requiring deep, working knowledge of both how the business operates end-to-end and how enterprise applications can be configured, integrated, and optimized to support that work.

The fundamental purpose of this role is to ensure Global maximizes the value of its enterprise technology investments, designing business processes that surround these systems to be intuitive and efficient for users while leveraging the full capability of the underlying technology to translate every investment into realized business value, improved operational performance, and scalable outcomes for the enterprise. The Senior Process Strategist partners closely with the Business Process Design Strategist, IT, Project Management and Business across the enterprise to ensure that application-enabled processes align with enterprise architecture standards, governance models, and company‐wide strategic priorities, and brings advanced expertise in key end‑to‑end operational business processes and system configurations, integrations, controls, and workflow optimization, ensuring that enterprise applications drive measurable business value, operational performance, and scalable process outcomes.

• Enterprise Application Process Strategy & Stewardship

  Serve as the senior subject matter authority for business processes enabled by designated enterprise platforms, accountable for ensuring those processes deliver maximum value from the underlying technology. Align application-level process design with enterprise process architecture standards, value streams, and governance frameworks established by the Senior Director, Strategic Planning & Change. Advise executive leaders and business owners on complex system‑enabled process decisions — including trade‑offs between user efficiency, system capability, and total cost of ownership — providing the dual business‑and‑technology perspective needed to make sound, value-oriented choices.
  
  Translate enterprise process standards into detailed, application‑specific modeling approaches and implementation guidance that teams can adopt directly. Identify and shape system-enabled process improvement opportunities that strengthen Global's return on its enterprise technology investments and inform multi‑year platform roadmaps. Partner with leaders and cross‑functional stakeholders to align design decisions with enterprise standards and the realities of the business.

• Application-Centric Process Design & Optimization

  Lead detailed current‑ and future‑state process design within enterprise applications, including workflows, decision logic, controls, system touchpoints and the human handoffs between them. Identify automation, configuration, integration, and optimization opportunities that simultaneously improve user experience and system performance. Evaluate cross‑functional and cross‑system dependencies to ensure solutions are scalable and sustainable. Ensure redesigned processes balance business intent, system capability, compliance requirements, and enterprise architecture alignment.
  
  Bring deep expertise to system enhancements, upgrades, and transformation initiatives, ensuring process design choices maximize the business value delivered by each technology investment. Refine solutions in partnership with Business and technology stakeholders, incorporating practical considerations that drive real adoption.

• Documentation, Enablement & Knowledge Leadership

  Develop structured, enterprise‑aligned process documentation including workflow diagrams, RACI models, control points, integration maps, and system dependencies. Translate documentation into practical enablement tools such as training materials, job aids, reference guides, and operational playbooks that drive adoption and protect the…