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Customer Success Mgr./ CSM Client Relationship Manager

Head of Customer Experience & Retention

Job in Fall River, Bristol County, Massachusetts, 02720, USA
Listing for: Breezeway
Full Time position
Listed on 2026-05-30
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
Breezeway, located in Boston, is seeking a strategic VP, Customer Experience to lead its post-sale organization. This key role involves defining the customer journey, focusing on retention and operational efficiency. The ideal candidate should have extensive experience in a B2B SaaS environment, demonstrating success in managing customer success and support teams. You will work cross-functionally with leaders in Product, Sales, Marketing, and Finance to enhance customer value and ensure a top-tier experience.

Breezeway promotes diversity and is a remote-first company, hiring only in select states.
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