Account Specialist Job Fall River area,Massachusetts USA,Customer Service/HelpDesk

About the role

We're looking for an Account Specialist-Level 1 on behalf of our client. This is an 8-month contract assignment (W‑2). You will provide full account management support for business, commercial, industrial, national, and government customers. Handle customer requests, complaints, and claims while ensuring compliance with company policies and industry regulations. Collaborate with internal teams and vendor partners to resolve issues, process billing, manage accounts, and support financial and operational tasks.

Key Responsibilities

Assist customers with account inquiries, billing, and enrollment.
Process claims, contractor invoices, and fulfillment requests.
Communicate effectively with customers and internal teams.
Maintain accurate account records and follow established policies.
Participate in training and development programs for customer service.

Qualifications

Education:

High School Diploma or equivalent required.
Minimum 2+ years’ experience in customer service, sales, claims, customer accounting, or revenue recovery.
Shifts may include evenings and weekends.
Proficiency in CRM software and basic computer skills.
Associate’s or Bachelor’s degree preferred.

Benefits

Comprehensive Health and Income Protection Benefits
401(k) Savings Plan
Paid Vacations for qualifying positions.

Base salary range: $20.00–$23.00 per hour, based on experience, qualifications, and skills.

Equal Opportunity Employer including Veterans and Individuals with Disabilities Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.#J-18808-Ljbffr