FCM - Corporate Travel Consultant - Boston, MA

FCM - Corporate Travel Consultant - Boston, MA

Job no: 529829 - A

Brand: FCM

Work type: Full time

Location: Massachusetts

Categories: Operations and Logistics

This role will have you arranging domestic and complex international travel for busy executives including air, car, hotel and ground transportation. Before you begin your role, you will spend three weeks (paid) training. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel agents handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management.

You will also need to offer exceptional customer service to satisfy our business traveler’s needs. We encourage our Corporate Travel Agents to study the travel polices of our corporate accounts and develop a relationship with them so when our valued business travelers have the need for business travel arrangements, they rest assured that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust and are on a first name basis with.

Our business hours are 8:00 AM to 8:00 PM EST Monday – Friday. A typical schedule will include a 40-hour work week with five 8-hour shifts.

• Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel
• Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
• Ensure accurate and timely completion of reservations while meeting travelers' needs
• Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout
• Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements
• Deliver consultative support and exceptional customer service throughout the booking process
• Keep clients informed about all necessary travel documents and health requirements for their destinations
• Proficiently handle ticketing, Phase IVs, and exchanges involving complex international fares
• Manage rerouting and exchange processes, ensuring minimal disruption to travel plans
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

• 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers
• In-depth familiarity with Sabre GDS for fare calculations, itinerary management, and ticket issuance
• Experience with quality control processes to ensure accuracy and compliance of travel bookings
• Proficiency in ticketing procedures and scripting, with ability to handle complex itinerary changes and exchanges for international and domestic travel
• Ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements
• Professional demeanor when interacting with clients and colleagues
• Ability to handle multiple urgent tasks simultaneously with efficiency and quality
• Decision-making skills to resolve travel-related issues promptly
• Excellent communication skills to keep clients informed and reassured throughout the travel process
• Strong commitment to delivering exceptional customer service and client satisfaction
• Comfortable with using travel booking systems and various communication tools
• Strong technical aptitude with the ability to troubleshoot and adapt to new technologies
• Self-motivated with the ability to work independently and manage tasks successfully

FCTG is renowned internationally for perks and culture. We offer employee benefits and perks outside of the norm.

• Have fun: A culture focused on enjoying the work experience
• Reward & Recognition: Regular events and gatherings to celebrate success
• Use your smarts: Encouragement to think creatively and solve problems
• Love for travel: A shared passion for travel that informs service
• Personal connections: Emphasis on personal relationships within a large organization
• Diversity, Equity & Inclusion: DEI initiatives and inclusive practices
• A career, not a job: Genuine opportunities for growth
• We back our people all the way: Commitment to development and support
• Giving Back: CSR programs, volunteering, and community involvement

• Paid Time Off including up to 15 vacation days (prorated), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 holidays
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including medical, dental, vision, gender-affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness,…