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Strategic Enterprise Customer Success Lead
Job in
Fall River, Bristol County, Massachusetts, 02720, USA
Listed on 2026-07-05
Listing for:
Freshworks
Full Time
position Listed on 2026-07-05
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Freshworks is seeking a Customer Success Lead to manage relationships with Mid-Market and Enterprise customers from our Downtown Boston office. This hybrid role focuses on driving customer retention and product adoption while partnering with teams across the company.
Candidates should have 5-7 years of experience in customer-facing roles within a SaaS environment. The annual salary range is $108,800 - $134,400, plus bonus opportunities. Freshworks provides comprehensive insurance options and wellness benefits.
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