Senior Assistant Director, Collections & Loans

Position Summary

The Senior Assistant Director for Collections and Loans is responsible for delinquency management services preventing past‑due accounts from reaching bad debt status. This position manages student payment plans for past‑due accounts internally and external with third‑party vendors. The Senior Assistant Director works closely with the Bursar | Director of Student Accounts, Budget and Finance, other university partners, and outside agencies to ensure internal recovery efforts are successful.

The role performs collections reporting and analytics, maximizes collection strategy and efforts, ensuring receivables are maintained within established metric goals, and is responsible for all credit and collection activities relating to student accounts including Federal Perkins, Massachusetts No Interest (MNIL), and Institutional Loans.

• Send and monitor delinquent accounts between the college and collection agencies.
• Formulate, recommend, and implement changes to policy or procedure for a more streamlined collections process.
• Maintain documentation to assist agencies in the collection of outstanding accounts.
• Manage student outreach plans to ensure students are appropriately informed of account information, clarify delinquent balances, explain financial obligations and past‑due payment plan terms.
• Adhere to rules and guidelines surrounding collections activities, Fair Debt Collections Practices Act (FDCPA), and internal applicable policies and procedures.
• Act as a liaison between the university and outside loan servicing companies (Federal Perkins Loans and Institutional Loans).
• Responsible for past‑due balance payment plan setup and collection of overdue accounts.
• Provide backup for collection agency liaison for litigation and delinquent accounts.
• Assist with alternative loan certifications in partnership with the Financial Aid Office.
• Manage and oversee the Massachusetts No Interest Loan (MNIL) program.
• Generate yearly tax 1098T forms for the student population.
• Serve as backup to the Associate Director for cashier functions.
• Other duties as assigned.

• Bachelor's Degree preferred.
• Two to four years of credit and collection experience preferred.
• General accounting office experience and previous work on a computerized accounting system preferred.
• One to three years’ experience required in handling cash receipts and deposits.
• Demonstrated ability to collect funds.
• Excellent written and verbal communication skills, with ability to present ideas and information clearly to stakeholders.
• Skilled in writing reports, project documentation, and status updates.
• Negotiation skills: experience negotiating project deliverables, deadlines, and resource allocation.
• Ability to manage client and vendor relationships with diplomacy and tact.
• Ability to identify issues and create practical solutions quickly.
• Experience in troubleshooting and resolving conflicts within teams or projects.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Experience with time‑tracking tools and software.
• Attention to detail: strong focus on accuracy in work, especially in planning and reporting; ability to spot issues or discrepancies and address them proactively.
• Strong computer skills required in Microsoft Word and Excel.

• Professional office environment, eligible for hybrid work with a minimum of 3 days on‑campus per week.
• Works with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Requires frequent speaking or hearing, standing, walking, using hands, and occasional training or conference attendance.

• H‑1B visa sponsorship is not available.
• Job grade:
  Grade 5.
• Expected wage range: $58,000 to $70,000.

Wentworth Institute of Technology is committed to fair, transparent, and legally compliant compensation practices. Please visit (Use the "Apply for this Job" box below). for a comprehensive benefits package.

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