SAH Care Coordinator NES

Summary

Responsible for telephone triaging all clinical calls received in the center to include researching, assessing, analyzing and summarizing the nature of the call. Provide detailed documentation in the patient’s electronic record to communicate with the providers. Responsible for communicating back to the patients based on the provider responses. Responsible for scheduling appointments and other related administrative tasks.

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

• Managing all patient clinical calls received in our center
• Assessing, responding and documenting the call to begin an electronic record triage
• Working closely with the registered nurses and medical providers in response to this triaging
• Working with multiple programs for patient registration, billing, insurance eligibility, and authorizations
• Performs other duties as assigned

High School diploma and additional certification and/or associate’s degree; previous medical office experience with medical terminology and medical phone clinical triaging.

• Minimum two (2) years experience medical office
• Excellent phone customer service skills
• Excellent communication skills with attention to details both verbally and in writing
• Ability to work independently and take initiative
• Good judgment and problem solving skills
• Possess good organizational skills and time management
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment

$27.34-$40.11

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Saint Annes Hospital – 795 Middle Street, Fall River, Massachusetts 02721

Monday – Friday

Day

No

1199 Seiu United Healthcare Workers East