Direct Care Worker; Relief​/Per Diem

Overview

MHA – Mental Health Association is a nonprofit dedicated to helping people live their best life through a wide range of services across Western Massachusetts. New Ways Services – the ABI Division provides residential and community‑based care for individuals with acquired brain injuries, offering 24/7 support, nursing, clinical, and therapeutic services.

As a Residential Support Specialist, you will provide a supportive and safe environment in a community residential setting that fosters growth, independence, and community engagement for individuals who have experienced a brain injury resulting in physical limitations, mental health, and/or cognitive challenges. Your role requires professionalism and collaboration with team members in alignment with MHA's Core Values—Respect, Integrity, and Compassion—while adhering to organizational policies, program funding guidelines, and applicable regulatory standards.

Relief staff are required to work a minimum of 2 shifts per month, excluding team meetings and trainings, to maintain employment and will be on‑call to be utilized throughout the program as needed to fill shifts.

• Engage with participants in a respectful and empowering manner to promote self‑esteem, independence, and personal growth
• Assist participants with daily living tasks such as personal care, meal preparation, shopping, and household maintenance
• Support participants in accessing community resources, including transportation, education, social activities, and healthcare services
• Teach and encourage self‑advocacy skills while serving as a liaison with families, providers, and external parties
• Provide financial support through budgeting, money management, and accurate documentation of expenditures
• Monitor participant health and well‑being, assist with medication administration, schedule appointments, and respond to emergencies
• Maintain accurate, timely documentation including logs, data records, incident reports, and use of agency systems
• Promote safety by identifying and addressing hazards, assisting with emergency drills, and following agency safety procedures
• Demonstrate flexibility in scheduling, provide shift coverage as needed, and actively participate in team collaboration
• Attend all required training, maintain certifications, and uphold professionalism to support program quality and standards

• Valid driver’s license, sufficient automobile insurance, an acceptable driving record, and access to a reliable vehicle during working hours
• Adaptability to participants’ changing needs
• Patience, compassion, and strong interpersonal skills
• Ability to pass and maintain certifications in medication administration (MAP), CPR, and First Aid
• Must be at least 18 years old
• High school diploma or GED required; college degree in human services or a related field preferred
• Minimum of six months of relevant experience; experience with individuals with brain injuries, mental health challenges, or developmental disabilities is preferred

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.>