Senior Practice Assistant

Overview

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Performs administrative duties related to patient visits including scheduling, check‑in, check‑out duties, and may perform all duties of other levels at the highest proficiency level.

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments. Process patient billing forms and scan documents to the patient medical record/LMR.
• Acts as “Super User” for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at a more advanced competency level.
• Provides functional guidance to Office and Practice Assistants.
• In conjunction with Supervisor oversees daily activities of practice staff.
• May be required to accept co‑payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

• Education:
  
  High School Diploma or Equivalent required.
• Experience:
  
  Office experience 3‑5 years required.
• Knowledge, Skills and Abilities:
  
  • Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
  • Knowledge of office operations and procedures including filing, copying, scanning, printing and faxing.
  • Ability to use phone system and manage non‑routine calls.
  • Effective written and verbal communication.
  • Time management and organization.
  • Proofreading and editing of written documents.

• Standing Occasionally (3‑33%)
• Walking Occasionally (3‑33%)
• Sitting Constantly (67‑100%)
• Lifting Occasionally (3‑33%) 20lbs – 35lbs
• Carrying Occasionally (3‑33%) 20lbs – 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3‑33%)
• Stooping Occasionally (3‑33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3‑33%)
• Gross Manipulation (Handling) Constantly (67‑100%)
• Fine Manipulation (Fingering) Frequently (34‑66%)
• Feeling Constantly (67‑100%)
• Foot Use Rarely (Less than 2%)
• Vision – Far Constantly (67‑100%)
• Vision – Near Constantly (67‑100%)
• Talking Constantly (67‑100%)
• Hearing Constantly (67‑100%)

Remote Type:
Onsite

Location:

123 Main Street
Scheduled Weekly

Hours:

40
Employee Type:
Regular

Work Shift:

Day (United States of America)
Pay Range: $19.37 – $27.71/Hourly
Grade: 4

2200 The Brigham and Women’s Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)‑282‑7642.