Certified Recovery Coach: App Moderator

A unique opportunity for Massachusetts recovery coaches to have a voice and make a difference! Marigold Health is looking for an innovative peer/recovery coach to help people find their path to wellness and reduced substance use utilizing a new model for technology‑enabled peer support. The role may be full or part‑time and offers 24/7 shifts ranging from 7 AM to 1 AM EST per day.

Our app operates continuously, and we provide the necessary equipment to support the work.

• App Chat Moderation & Engagement
  • Stimulate meaningful conversations by initiating chat starters, especially those related to recovery experiences.
  • Share personal lived experience with mental health and/or addiction to support others seeking or maintaining recovery.
  • Identify and engage a network of referring agencies and add to the database of member resources.
  • Oversee group chats and forum discussions to ensure a productive, on‑topic environment that adheres to Marigold’s Code of Conduct (COC) guidelines, monitoring hate speech, spam, inappropriate language, or abusive content to maintain a safe space for all members.
  • Review flagged content based on Natural Language Processing (NLP) alerts, and take action as necessary, such as removing COC‑violating content.
  • Engage in follow‑up with members about next steps when a violation occurs and involve the appropriate peer support team member if needed.
• Member Management
  • Actively welcome and engage new members as they join the app community, making them feel supported from day one.
  • Pause or remove members from groups when necessary, or work with the app administrators to address more serious issues.
  • Monitor crisis situations and ensure a Peer Support Specialist / Recovery Coach follows up with members who require additional support.
  • Document your work in our record systems according to Marigold and prevailing standards.
• Completion of relevant training courses (certification ready) as a Peer Specialist or Recovery Coach in substance use disorder or mental health recovery in your state of residence. Recovery Coach in Massachusetts is strongly preferred.
• Reliable access to internet in a private space (equipment provided, e.g., laptop).
• Comfort operating a smartphone, computer, and software tools such as Microsoft Office and Teams.
• Ability to document member engagements in an electronic record.
• A willingness to speak to your personal lived experience with mental health and/or substance use conditions.
• An ability to work independently, combined with a comfort‑level and clear understanding of when to reach out with questions or requests for clarification.
• Demonstrated ability to create wellness plans and/or recovery goals.
• Ability to adapt and prioritize tasks to meet the needs of members.
• A willingness to work evening and weekend hours.

• Experience delivering peer support digitally (e.g., on social media) is a significant plus.
• Fluency in Spanish is a significant plus.
• You will report to the Manager of Peer Services.

• Benefits packages will vary depending on full‑time or part‑time employment status.
• Access to a 401(k).
• Company‑provided equipment to complete your job.

Marigold Health is an equal opportunity employer.