Administrative Assistant – Clinical Practice

Position: Administrative Assistant 2 – Clinical Practice
# Administrative Assistant 2 – Clinical Practice Chestnut Hill, MA
• Beth Israel Deaconess Medical Center
• Full-time
• Day Share job:

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** When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
** Provides administrative support to physicians in their clinical practice, academic and research roles.

Busy, multi-specialty practice in Chestnut Hill serving more than 14 specialties is seeking a motivated and dynamic team member to join our growing team. This is an excellent opportunity to work in a fast-paced, collaborative environment dedicated to providing high-quality patient care
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* Job Description:

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* Essential Responsibilities:

**-Answers and screens telephone calls.

-Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff.

-Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.

-Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments.

-Schedules patient appointments utilizing scheduling tools and resources.

-Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.

-Obtains patient information and materials as needed from referral sources.

-Prepares patient records for clinical activities and maintains patient records for physicians.

-Acts as liaison with other departments and external customers in a calm and supportive manner.

-Handles confidential information appropriately and explains policies and procedures when necessary.

-Collects co-payments from patients at point-of-service.

-Coordinates billing tickets for office visits and services following established procedures.

-Forwards all billing fee tickets according to protocol to billing staff.

-Reconciles collections at the end of the business day per established protocol.

-Maintains physicians' clinical and administrative schedules and calendars.

-Types correspondence, manuscripts and/or others documents.

-Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems.

-Prepares and distributes routine reports.

-Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls.

-Obtains authorization for radiologic exams as needed.

-Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI.

-Participates in and is responsible for special projects and process improvement initiatives as requested.##
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* Required Qualifications:

** High School diploma or GED required. Associate's degree preferred.
1-3 years related work experience required.

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
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* Preferred Qualifications:

** Healthcare experience.##
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* Competencies:

**** Written Communications:
** Ability to communicate clearly and effectively in written English with internal and external customers.
** Oral Communications:
** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
** Knowledge:
** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
** Team Work:
** Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
** Customer Service:
** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
** Physical Nature of the Job:
** Sedentary work:
Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most…