Clinical Treatment Case Manager; Greenbrook

Case Manager

Location:

Clinic-Based in Northampton, Weymouth, Leominster, or Westborough, MA

Department:
Patient Access – Care Coordination

At Greenbrook, we're dedicated to improving the lives of individuals seeking advanced mental health treatment. We're looking for a compassionate, organized, and proactive Case Manager to serve as the primary point of contact for patients throughout their treatment journey.

In this highly collaborative role, you'll coordinate care, manage scheduling, support insurance and authorization processes, and help patients overcome barriers to treatment. If you're passionate about patient advocacy, thrive in a fast-paced environment, and enjoy solving complex challenges, we'd love to hear from you.

• Guiding patients from consultation through treatment completion, ensuring a smooth and supportive experience.
• Coordinating appointments, provider schedules, and treatment timelines to maximize patient access and clinic efficiency.
• Monitoring patient progress and proactively addressing barriers that could delay care.
• Collaborating with Authorization Specialists, providers, clinical teams, and revenue cycle partners to keep treatment plans on track.
• Supporting prior authorization workflows and ensuring patients have appropriate coverage throughout treatment.
• Coordinating specialty pharmacy activities, medication access, and treatment readiness requirements.
• Maintaining accurate patient records, financial estimates, and documentation within CRM and EHR systems.
• Responding to patient questions with empathy, professionalism, and urgency.
• Helping ensure a high-quality patient experience while meeting operational and compliance standards.

You Are Someone Who

• Is passionate about delivering exceptional patient care and customer service.
• Communicates with empathy, patience, and professionalism.
• Thrives in a fast-paced environment and can effectively manage multiple priorities.
• Possesses strong attention to detail and organizational skills.
• Enjoys problem-solving and finding creative solutions to complex situations.
• Works collaboratively across teams while taking ownership of outcomes.
• Learns new systems and processes quickly and embraces change.

• Bachelor's degree and at least one year of experience in patient care coordination, case management, healthcare operations, or a specialty care setting.

• High School Diploma or Associate Degree with two or more years of relevant healthcare coordination or patient support experience.

• Experience working with EHR and CRM systems (AdvancedMD and Salesforce preferred).
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Knowledge of insurance benefits, prior authorizations, or healthcare scheduling is highly valued.

Candidates with experience in any of the following areas are strongly encouraged to apply:

• Behavioral health or specialty healthcare
• TMS or Spravato® treatment programs
• Prior authorization and insurance workflows
• Specialty pharmacy or Buy & Bill processes
• Patient care coordination and case management

• Make a meaningful impact on patients' mental health journeys.
• Work with a collaborative and mission-driven team.
• Develop expertise in innovative mental health treatments.
• Take ownership of patient outcomes and experience.
• Grow your career within a rapidly evolving healthcare organization.
• Competitive pay range of $25 - 27/hr based on prior experience and education.
• Comprehensive benefits package including health, dental and vision insurance, Paid Time Off, and 401(k) with company match.

Selected candidate will be eligible to participate in the Company’s employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time.

Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be…