Vice President of Human Resources

SUMMARY

The Vice President of Human Resources directs and oversees People Incorporated's Human Resources (HR) department while leading HR practices and objectives that provide an employee-oriented, high-performance culture that emphasizes the empowerment, quality, and productivity, along with the recruitment and ongoing development, of a superior workforce – all while upholding the Agency's mission, strategic plan, standards, and goal attainment.

The Vice President of HR oversees training and staff development programs while analyzing training needs to develop new training programs or modify and improve existing programs. This role establishes and maintains workplace culture by demonstrating the highest level of standards as defined by People Incorporated's mission while working with all levels of management to assess training needs for staff skill- and knowledge-building, professional development, and career path plans.

Further, this position acts as consultant for setting goals and/or development and succession plans for staff.

The Vice President of HR also coordinates implementation of program services and their respective policies and procedures according to federal and state laws and regulations. This leadership position serves as a member of People Incorporated's Administrative Management Team, while assisting and advising Agency program managers on Human Resources issues. The Vice President of HR facilitates activities that enhance employee retention and aligns their work efforts with a strong focus on the Agency mission and core values to guide long-term planning.

These actions permeate every aspect of People Incorporated's daily activities to ensure the Agency's continued success and growth.

• Provide strategic leadership and oversight for all Human Resources functions, ensuring alignment with the Agency's mission, strategic plan, and organizational goals
• Serve as a trusted advisor to the President & CEO, executive leadership team, and managers on all Human Resources matters
• Develop, implement, and evaluate HR strategies, policies, and initiatives that support organizational growth and operational excellence
• Foster a positive, inclusive, and employee-centered workplace culture that promotes engagement, accountability, and cultural acceptance
• Lead succession planning efforts and workforce planning to ensure organizational sustainability
• Direct Agency-wide recruitment, hiring, onboarding, and retention strategies
• Develop innovative recruitment initiatives to attract qualified candidates in a competitive labor market
• Monitor workforce trends, turnover, vacancy rates, and staffing metrics, implementing strategies to improve retention
• Oversee employment branding and recruitment marketing initiatives
• Provide guidance and consultation to leadership regarding employee relations, disciplinary actions, investigations, conflict resolution, and performance management
• Lead complex workplace investigations and recommend appropriate corrective actions
• Ensure consistent application of Agency policies and employment practices
• Promote positive employee engagement through recognition, communication, and employee satisfaction initiatives
• Oversee administration of employee compensation, benefits, leave programs, workers' compensation, unemployment, and HRIS systems
• Ensure compliance with the Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), Fair Labor Standards Act (FLSA), Massachusetts Paid Family and Medical Leave (PFML), COBRA, HIPAA, and other applicable employment laws
• Recommend compensation strategies that support recruitment, retention, and internal equity
• Oversee annual benefits renewal, open enrollment, and vendor relationships
• Direct leadership development, employee training, orientation, and continuing education initiatives
• Assess organizational training needs and develop learning opportunities to strengthen employee performance
• Coach managers on employee development, performance management, and leadership effectiveness
• Develop succession plans and career development pathways
• Ensure Agency compliance with all federal, state, and local employment laws, regulations, licensing standards, and accreditation requirements
• Oversee HR-specific activities through audits of personnel files, I-9 documentation, licensure, mandatory training, background checks, and employment records
• Oversee Quality Assurance-specific activities through audits of programs based on program regulations, program policy, and Agency policy
• Lead continuous quality improvement initiatives within Human Resources by evaluating processes, implementing best practices, and leveraging data to improve service delivery and employee experience
• Monitor HR metrics and key performance indicators to identify trends and recommend continuous quality improvement initiatives
• Develop, review, and update HR policies and procedures to ensure legal compliance and operational effectiveness
• Coordinate responses to employment-related audits,…