Human Resources Support Specialist

Primary Purpose of Position

The Human Resources Support Specialist provides overall support to the Human Resources department with a primary focus on Total Rewards.

• Coordinate logistics and prepare materials for benefits and wellness programs, including new hire orientations, flu shot clinics, webinars, and other events as needed
• Reconcile and process benefit/vendor invoices
• Support new employees through the benefits enrollment process
• Assist employees with qualifying life events, documentation collection, and benefit retro-deduction calculation
• Serve as a point of contact for employee inquiries related to benefits
• Administer tuition reimbursement and scholarship programs
• Support Benefits Analyst in administering leave of absence and disability programs including FMLA, short term disability, and long-term disability in accordance with all applicable federal and state laws
• Assist with COBRA administration by monitoring notices for separating employees and updating rates during annual enrollment
• Assist with various internal audit processes for benefits as well as an annual 401(k) audit
• Participate in open enrollment planning and execution
• Manage pet insurance administration with vendor & coordinate associated deductions with Payroll
• Prepare and publish annual holiday calendars
• Maintain benefits documentation in personnel files (P-Files)
• Manage communications for wellness program and mental health wellbeing program
• Conduct Benefits orientation sessions for new hires
• Administer matching gift program by drafting communications, creating campaigns, monitoring funding, and approving external donations
• Oversee the collection and approval of forms for Volunteer Day benefit

• Provide backup support for data input of confidential employee information into the HCM including new hires, promotions, transfers, separations, and information updates
• Assist with maintenance and distribution of labor law posters and compliance notices company wide
• Provide support to HR Leadership on special projects and provide operational support as needed

• Provide prompt, courteous, and accurate customer service to internal and external parties
• Provide oversight of department timekeeping (eTime), facilitating the approval process
• Assist with updating HR page on internal portal, including updating department documents and publicizing benefits programs and events
• Monitor and maintain HR Department calendar
• Serve as department point of contact and coordinate ongoing maintenance of employee personnel files with designated file contacts
• Provide backup support to Talent Acquisition Coordinator and Payroll
• Ensure all incoming inquires are fielded appropriately (toll free HR line, HR mailbox, etc.)
• Unlock department offices, and maintain organization of department collaboration room and personnel file room
• Open and distribute department mail
• Assist with distributing HR department communications via email & internal portal
• Assist with department travel
• Coordinate department meetings, visitor pre-clearance, conference room reservations, conference calls, catering, etc. as needed
• Process expenses for HR leadership
• Provide department budget support

• High School diploma or equivalent educational certification required, BA/BS degree strongly preferred
• 2+ years of progressively responsible administrative experience preferred
• Previous experience in Human Resources highly desirable
• Ability to multi-task and prioritize in a fast-paced environment
• Demonstrated ability to work proactively, both independently and part of a team, and ability to achieve results without close supervision
• Demonstrated practical, hands-on, "can-do" approach
• Strong analytical and problem-solving skills
• Ability to interface with all levels of employees
• Demonstrated commitment to and proficiency in a customer service culture
• Proven organizational skills and attention to detail
• Excellent verbal and written communication skills
• Observes confidentiality guidelines at all times, with a high degree of professionalism, discretion and respect for sensitive situations
• Proficiency with Microsoft Office (Word, Excel, PowerPoint), and ability to use data to generate reports and presentations
• Previous experience using a Human Capital Management (HCM) system is desirable
• Flexibility with schedule and ability to work beyond regular business hours

• Involves work of a general office nature usually performed sitting such as operation of a computer or answering the phone
• Involves work of a general office nature usually performed standing such as operation of a photocopier
• Involves movement between departments to facilitate workflow
• May be required to occasionally lift 10-15 lbs