Computer Operator- Healthcare Organization

Location: Worcester, Massachusetts (US-MA-Worcester)

About us: Fallon Health is a company that cares. We prioritize our members–always‑making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, Fallon Health delivers equitable, high‑quality, coordinated care and is continually rated among the nation's top health plans for member experience, service, and clinical quality. We believe our individual differences, life experiences, knowledge, self‑expression, and unique capabilities allow us to better serve our members.

We embrace and encourage differences in age, race, ethnicity, gender identity and expression, physical and mental ability, sexual orientation, socio‑economic status, and other characteristics that make people unique. Today, guided by our mission of improving health and inspiring hope, we strive to be the leading provider of government‑sponsored health insurance programs—including Medicare, Medicaid, and PACE (Program of All‑Inclusive Care for the Elderly)—in the region.

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Brief summary of purpose: This position supports Data Center operations after normal business hours. Also, Help Desk ticketing and escalation when necessary. Computer Operator will need to work off‑hours shifts and be part of a rotation work schedule. Must be able to work weekends and holidays.

This position requires permanent work authorization in the U.S. We will not provide visa sponsorship or accept candidates on OPT/CPT for this role.

We can only hire from the following states for this position:

• MA, CT, RI, NH, NY (not Burroughs)
• FL, GA, TX, NJ
• ME, VT

• Work directly with the Manager of Operations to develop, improve and standardize Data Center procedures.
• Execute any job submitted by the scheduler or authorized requests procedures, production jobs, using the operations department procedural run documentation. Perform any operational task within the QNXT environment.
• Monitor the various computer systems, which may include the use of software monitoring tools. Analyze and initiate corrective action for operating problems. Document, track and contact the appropriate on‑call designee in accordance with set procedures.
• Monitor the inventory of data processing stock and supplies necessary to support processing activities; includes mountable media, paper, labels, printer consumables and any Data Center supplies.
• Interact with departmental staff, customers, and vendors concerning equipment/system problems or limitations; provide troubleshooting on remote peripheral devices. Monitor, track and make service calls when required.
• Ensure accurate tracking of Data Center metrics; includes printer counts, paper usage, media usage, operational requests, media mounts and any other requested by the Shift Lead, Data Center.
• Insure Data Center physical security by monitoring, logging and escorting all personnel having business in the Data Center.
• Monitoring and administrating the system resources and routine application functions to ensure completion to meet expectations of each job.
• Ensure backups and backup tapes are cataloged and stored in proper location. Keep logs of all off‑site storage of tapes and monitor tape library for correct cycling of tapes.
• Assist Help Desk in Level 1 support in evening hours of operations at the System Center (6:00 p.m.
  
  - 6:00 a.m.) by tracking and escalating end user problems.
• Keep records of generator, UPS, batteries, HVA and system maintenance and schedule with respective parties the required routine maintenance procedures.
• Maintain the Security Access Log to the computer room.
• Check and maintain daily statistical logs; document hardware errors for review and prevention of major problems.
• Collect, file and distribute all computer output printed inside the computer room to appropriate users.
• Maintain accurate records of magnetic storage media to include computer tapes and disc packs passing into and out of computer room; including logging of offsite storage and associated cycles.

• Education: High School Diploma
• Experience:
  • 2 or more years directly related experience in IT support.
  • 2+ years experience in Computer Operations.
  • Experience with Data Center Network Backups.
  • Expertise with SQL as an administrator.
  • Expertise with job scheduler.
• Understands importance of customer service and responsiveness with a strong sense of urgency.

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.