Help Desk Administrator

Job Description

Hybrid schedule in office 3 days a week in Boston. Great benefits, career growth, and work/life balance.

Salary: $65,000 - $75,000 per year

A bit about us:

We are seeking a dynamic, innovative, and experienced Help Desk Administrator to join our team within the Finance industry. This is a unique opportunity to leverage your technical expertise while also honing your problem‑solving skills in an exciting, fast‑paced environment. The ideal candidate will be responsible for providing technical support to our employees, ensuring smooth and efficient operations across all our systems.

• Providing first-line response for users with technical issues, including logging and tracking inquiries, and documenting resolutions.
• Installing, configuring, and maintaining software and hardware components of user workstations.
• Managing and administering our Microsoft Office 365 environment, including user setup, licensing, and troubleshooting.
• Implementing and maintaining MDM systems to ensure the security and efficiency of our mobile workforce.
• Responding to and resolving help desk requests in a timely and accurate fashion.
• Updating and maintaining our IT knowledge base with solutions to common problems.
• Collaborating with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Conducting technology training for new users and promoting best practices within the organization.
• Working with third‑party support and vendors to resolve technical problems with computing equipment and software.
• Testing fixes and performing post‑resolution follow‑ups to ensure problems have been adequately resolved.

• A minimum of 3 years of experience in a Help Desk or similar role, preferably in the Finance industry.
• Proven experience with MDM, Microsoft Office, O365, and Office 2019.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Excellent problem‑solving and communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced work environment.
• Strong customer service orientation with a proactive approach.
• Proficiency in English with excellent written and verbal communication skills.
• A degree in Information Technology, Computer Science, or relevant field is preferred.

This is a fantastic opportunity for a seasoned Help Desk Administrator to join a dynamic team and make a significant impact on our organization. If you're passionate about technology and love solving problems, we would love to hear from you.