Sales Engineer

Job Description:

• Lead onboarding and technical integrations for complex enterprise customers, including new and existing accounts.
• Own implementation execution using Sales Engineering SOPs, ensuring accuracy, consistency, and timely delivery.
• Serve as the primary project lead, coordinating cross‑functional teams including Sales, IT, and operations.
• Gather and validate customer business and technical requirements and design scalable program solutions aligned to Staples’ capabilities.
• Communicate solution approach, requirements, and timelines to technical and non‑technical stakeholders.
• Partner with Sales on pre‑sales solutioning, customer discovery, RFPs, and technical validation.
• Support post‑implementation handoff to ensure a smooth ramp to expected revenue and customer experience goals.
• Identify opportunities to simplify processes, improve efficiency, and reduce implementation complexity.
• Escalate risks, blockers, or scope changes when requirements fall outside SOPs.

• Experience supporting complex customers through onboarding, integrations, or implementations in a technical or customer‑facing role.
• Demonstrated project management experience with end‑to‑end ownership.
• Ability to translate technical concepts for non‑technical audiences and business requirements for technical teams.
• Proven ability to learn new systems, tools, and technical processes.
• Working knowledge of enterprise purchasing or procurement environments.
• Experience in Sales Engineering, Solutions Engineering, Customer Onboarding, Implementation, or Customer Success. (Preferred)
• Familiarity with enterprise eProcurement platforms (e.g., SAP Ariba, Coupa, Oracle). (Preferred)
• Exposure to punchout purchasing models and buyer enablement workflows. (Preferred)
• Understanding of procurement and integration standards, including:
• - cXML
• - EDI
• - OCI
• - Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing. (Preferred)
• Experience working in large, matrixed organizations with cross‑functional partners. (Preferred)

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs and more!