Systems Engineering Manager

Overview

Bullhorn is looking for a strategic technical leader to join our Technical Operations team as a Manager of Systems Engineering. This is a leadership role within the Technical Operations organization. In this role you will be responsible for leading a team of systems engineers who build, implement, troubleshoot, and manage products and solutions for Bullhorn's production environment while ensuring 24/7 availability and high performance.

You will balance hands‑on technical contributions with people management, strategic planning, and cross‑functional collaboration.

• Lead, mentor, and develop a team of systems engineers across multiple experience levels (SE I through Senior SE III)
• Participate in hiring, onboarding, and retention strategies to build a world‑class systems engineering team
• Partner with senior leadership to define and execute the systems engineering roadmap aligned with business objectives
• Drive continuous improvement initiatives to enhance operational efficiency, system reliability, and scalability
• Lead cross‑functional infrastructure projects from planning through execution
• Evaluate and implement emerging technologies and tools to improve team productivity and system performance
• Ensure 24/7 availability of production environments through effective team scheduling, incident response, and on‑call management
• Drive accountability for SLAs, system performance metrics, and operational KPIs
• Lead major incident response efforts and facilitate blameless postmortems to drive systemic improvements
• Establish and enforce standards for documentation, runbooks, change management, and operational procedures
• Manage relationships with cross‑functional partners including Development, QA, Customer Support, Professional Services, and Security

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience
• Relevant certifications (AWS, Azure, ITIL, etc.) are a plus
• 3+ years of people management experience, leading technical teams in SaaS or high‑availability environment
• 8+ years of hands‑on experience in systems administration, infrastructure engineering, or Dev Ops roles
• Expertise in Linux‑based systems administration (required) and Windows Server (highly preferred)
• Strong understanding of SaaS architecture, multi‑tenant environments, and production operations at scale
• Experience with public cloud platforms (AWS, Azure, or GCP) and infrastructure‑as‑code tools (Terraform, Cloud Formation)
• Exposure to containerization and orchestration technologies (Kubernetes, Docker)
• Experience with Java‑based applications, application servers (Tomcat, JBoss), and performance tuning
• Scripting abilities in Python, Power Shell, Bash, or similar languages
• Demonstrated ability to build and execute technical roadmaps aligned with business goals
• Experience managing incident response, change management, and compliance in production environments
• Strong analytical and problem‑solving skills with the ability to assess risk and make data‑driven decisions
• Experience with automation, monitoring, and observability platforms (ELK, Prometheus, Grafana, New Relic)
• Understanding of networking fundamentals (TCP/IP, DNS, load balancing, firewalls)
• Ability to translate technical concepts into business impact and communicate effectively with non‑technical audiences
• Strong project management skills with the ability to manage multiple priorities and deadlines

• Balance strategic thinking with hands‑on technical execution
• Passionate about building and developing high‑performing teams
• Thrives in fast‑paced, high‑pressure environments and can maintain composure during incidents
• Take ownership of outcomes and hold yourself and others accountable
• Believe in continuous improvement and foster a culture of learning and innovation
• Communicate proactively, transparently, and with empathy
• Have previous on‑call experience and understand the realities of 24/7 operations
• Experience in a SaaS environment supporting 10,000+ customers with 200,000+ users

• Annual base salary range: $112,
• Eligible for an annual target bonus and a comprehensive benefits package
• Benefits include medical, dental, vision, 401(k), 401(k) match, unlimited paid time off, global mental health support, on‑demand learning & development, quarterly volunteer days, and an employee referral program