Servigistics Account Manager

Servigistics Account Manager acts as a strategic partner to clients, ensuring they achieve desired outcomes, maximize product value, and remain loyal. They drive adoption, manage renewals, and identify upsell opportunities, blending relationship management with product fluency to reduce churn and advocate for the customer internally. This role partners with new and existing customers to deliver solution knowledge delivery, drive adoption, and promote best practices.

• Customer Onboarding & Adoption:
  Guiding new customers through implementation, training, and setting them up for success to accelerate time-to-value.
• Relationship Management:
  Serving as the primary point of contact, building trusted advisor relationships with stakeholders to drive retention.
• Performance Monitoring:
  Tracking client health metrics and KPIs, utilizing data to identify at‑risk accounts and proactively mitigating churn.
• Strategic Advisory:
  Conducting business reviews to align product usage with client goals and recommending improvements.
• Upselling & Advocacy:
  Identifying opportunities for expansion (upsells/cross‑sells) and nurturing customers to become advocates (references, case studies).
• Internal Advocacy:
  Serving as the "voice of the customer" to provide product teams with feedback on improvements.

• Communication:
  Strong verbal and written communication skills to articulate product value and build rapport.
• Relationship Building:
  Ability to manage high-level relationships with stakeholders.
• Data Analysis:
  Proficiency in interpreting customer data (health scores, usage analytics) to drive decisions.
• Problem‑Solving:
  Proactively identifying issues and offering solutions.
• Technical Aptitude:
  Understanding software‑as‑a‑service (SaaS) environments and product functionality.
• Bachelor’s or Master’s degree in Computer Science, Engineering, Industrial Engineering, or Logistics.
• Minimum of 5 years’ experience in business processes or IT consulting.
• Experience with supply chain operations.
• Strong facilitation skills, including leading customer workshops.
• Experience designing, configuring, and customizing enterprise solutions.
• Self‑directed, goal‑oriented, and customer‑focused.
• Professional proficiency in English (written and spoken).
• Willingness to travel up to 50%.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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